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Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
Manage and grow academic SMB accounts across EMEA and the US by driving engagement, adoption, retention, renewals, upsells, and customer lifetime value. Responsibilities include understanding customer objectives, monitoring health scores and usage data, conducting business reviews, maintaining CRM records and forecasts, and partnering with Product, Sales, and Support. The role requires academic research-sector knowledge, strong communication skills, data analysis, and English proficiency.
