Teams at Research Solutions

Manage and grow academic SMB accounts across EMEA and the US by driving engagement, adoption, retention, renewals, upsells, and customer lifetime value. Responsibilities include understanding customer objectives, monitoring health scores and usage data, conducting business reviews, maintaining CRM records and forecasts, and partnering with Product, Sales, and Support. The role requires academic research-sector knowledge, strong communication skills, data analysis, and English proficiency.

Manage and grow academic SMB customer relationships across the Americas. Drive engagement, adoption, retention, renewals, upsells, and account expansion through proactive outreach, business reviews, usage analysis, and strategic account planning. Serve as the primary customer contact, monitor health scores, maintain CRM records and forecasts, and collaborate with Product, Sales, and Support. The role requires strong knowledge of academic research environments and excellent communication skills.