Teams at RELX

Supervises a BPO operations team, owns customer satisfaction and service-level performance, coaches employees, manages performance and development plans, addresses poor performance, and reports customer-service KPIs. The role also identifies process improvements, implements change plans, coordinates with business partners, analyzes customer feedback and quality trends, and supports evolving business needs. Candidates must have BPO leadership experience, strong communication and analytical skills, and familiarity with AHT, NPS, and SLA metrics.

Owns strategy, roadmap, lifecycle management, and execution for Commercial Property and Casualty insurance products. Translates carrier needs, market trends, regulatory impacts, and customer feedback into product enhancements and technology investments. Leads commercialization, pricing, launches, and cross-functional delivery while influencing senior stakeholders, engaging insurance executives, and mentoring team members.

Provides entry-level technical support for desktop systems, workstations, hardware, software, printers, peripherals, networks, telecommunications, and business applications. Responsibilities include installation, configuration, troubleshooting, monitoring infrastructure, performing backups, supporting end users, coordinating with vendors, and assisting with software and hardware rollouts. The role also provides technical support at trade shows and requires less than 25% travel.