Teams at Reliance Health

Supports sales operations in Nigeria by evaluating pitches, coaching sales teams, maintaining CRM data quality, building KPI dashboards, analyzing performance data, improving sales processes, and developing sales enablement content. Collaborates with sales leadership to implement improvements and enhance team productivity. Requires analytical, reporting, communication, and stakeholder-management skills, along with fluency in French and English and familiarity with CRM platforms.

Manage complex and high-risk healthcare cases, coordinate care with providers and clinical teams, monitor ICU admissions, identify patient safety risks, and review adverse events and mortality cases. Conduct clinical audits and facility visits, investigate fraud, waste, and abuse, assess medical records and claims, maintain regulatory documentation, and mentor junior case management staff. Use healthcare data to improve care quality, safety, coordination, and provider performance.

Leads day-to-day operations across family clinics, overseeing multidisciplinary teams, performance KPIs, budgets, facilities, vendors, compliance, risk, quality improvement, and operational projects. Uses financial, operational, and patient experience data to improve care delivery, patient flow, efficiency, and business outcomes. The role also supports workforce planning, audits, incident investigations, facility readiness, and strategic initiatives across multiple clinic locations.