Jobs at Relay

Manages cellular device certification and technical carrier relationships from pre-launch product definition through post-launch maintenance. Responsibilities include developing certification plans, coordinating FCC, PTCRB, and carrier testing, managing contract manufacturers and test labs, contributing to product requirements, overseeing technical acceptance timelines, and resolving post-launch hardware and software quality issues. The role requires extensive experience with cellular device manufacturers, major U.S. network operators, cross-functional technical leadership, and occasional travel.

The Senior Director of Sales will lead the Industrial vertical, build sales teams, develop strategies, and drive market expansion in an AI-powered ecosystem for frontline operations.

Supports executive-level business cases by mapping prospect workflows, analyzing operational metrics, building financial models, and quantifying ROI. Partners with sales and customer success teams on enterprise opportunities, researches industry benchmarks, develops reusable ROI tools, and presents findings to senior leadership. The role is part-time and on-site during the spring semester, with potential continuation into a full-time summer internship.

Manage SMB customer accounts through defined lifecycle stages, driving platform adoption, retention, and expansion support. Monitor account health and usage metrics, conduct discovery, build stakeholder relationships, identify operational challenges, and recommend solutions. Collaborate with Sales, Marketing, Product, Support, and Billing to resolve escalations and communicate customer feedback. Maintain account updates, follow operational playbooks, and use internal tools to deliver efficient customer experiences.

Supports Solutions Engineers with customer discovery, workflow documentation, solution configuration, technical demonstrations, proofs of concept, API and integration research, documentation, enablement materials, and implementation handoffs. The intern will complete and present a scoped project improving a Solutions Engineering process, demo, prototype, integration, or resource. The role is full-time onsite in Raleigh, North Carolina, and includes mentorship and cross-functional collaboration.

Supports the Sales team through account and market research, lead generation, prospecting, sales and marketing data analysis, and accurate CRM data entry. The internship provides hands-on experience with sales processes, CRM management, data enhancement tools, startup operations, and industry research. Interns receive coaching, leadership exposure, structured learning, and ownership of a project, with potential full-time consideration after graduation.

Paid summer 2027 internship developing software and AI/ML capabilities for voice-based frontline technology. Responsibilities include contributing to product functionality, analyzing requirements, designing and evaluating machine learning models, preparing datasets, developing automated tests, researching AI/ML practices, and integrating scalable, reliable models into production systems.

Paid summer internship developing software for Relay’s custom Android communication devices. Responsibilities may span Android applications, OS-level programming, Linux hardware interfaces, embedded systems, and microcontroller firmware. Interns will use languages including C, C++, Java, Kotlin, Rust, Bash, and Python while collaborating with engineers to ship device updates. The role is full-time and in-office in Raleigh, North Carolina.

Serve as the senior HR business partner for Relay’s go-to-market organization, advising Sales, Customer Success, Marketing, and Business Development leaders. Lead organizational design, workforce planning, leveling, compensation, performance management, talent reviews, retention, employee relations, compliance, manager development, and change management. Use people data and business fluency to support revenue growth, improve talent density, and build scalable GTM people infrastructure in a high-growth technology company.

Lead Relay’s talent acquisition strategy and a team of six to eight recruiters across GTM, Corporate, and Product/Engineering. Build scalable recruiting operations, analytics, interview standards, capacity models, and early-career programs. Personally manage high-priority requisitions, especially enterprise sales and revenue leadership roles, while partnering with Finance and executives on workforce planning, hiring timelines, compensation benchmarking, candidate experience, and recruiting performance.

Own and administer Relay’s Cortex XDR environment, including detection tuning, threat hunting, incident response, and endpoint coverage. Manage the Unit 42 SOC relationship, coordinate escalations, and serve as the security expert for Check Point Harmony, Google Workspace, Okta, and JumpCloud. Partner with departments on remediation, correlate security signals, report posture and threats, automate workflows, and support compliance and security awareness programs.

The Sales Development Representative will generate sales prospects, execute outreach campaigns, and support the sales team in a tech-driven environment.

The Enterprise Customer Success Manager will lead high-impact site deployments, navigate organizational structures, advocate for customer needs, and ensure success in multi-site accounts while adapting strategies for various stakeholders.

The Forward Deployed Engineer engages directly with manufacturers to deploy AI-driven solutions, managing pre-sales and implementation cycles while integrating with production systems and supporting technical leadership.

Lead a team of 7–10 Customer Success Managers to drive retention and expansion for mid-market and enterprise accounts. Set account strategy, refine playbooks, own segment lifecycle outcomes, diagnose recurring performance patterns, partner cross-functionally, manage escalations, and develop reps to operate with autonomy. Translate field insight into product and GTM recommendations; travel approximately 25%.

As a Customer Success Manager at Relay, you will manage hospitality accounts, drive revenue growth, and ensure customer satisfaction through strategic partnerships and value realization.

The Account Based Marketing Manager will lead and scale the ABM program, create playbooks, align with sales, execute campaigns, analyze data for optimization, and promote customer successes.

Responsible for daily cash management, bank reconciliations, month-end close, journal entries, and balance sheet maintenance in accordance with US GAAP. Administers corporate T&E and card programs (Navan, Brex), partners with People Services on payroll data in NetSuite, and collaborates with FP&A and billing to ensure accurate expense allocation and cash visibility. Supports audits and drives systems/process improvements, integrations, and adoption of automation tools.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty industries, driving retention and expansion through strategic account mapping, cross-functional advocacy, data-driven health monitoring, and partnerships with Sales, Product, Support, and Billing to realize customer value and grow ARR.

Lead Relay's multi-year revenue modeling and GTM strategy, evaluate and optimize sales and marketing resource allocation, co-design pricing/packaging and monetization, and build a strategic revenue team that influences cross-functional GTM decisions.