Jobs at Relay (relaypro.com)

Manage a mid-market customer portfolio in Specialty Markets, owning retention, revenue expansion, value realization, and account health. Analyze usage metrics, conduct discovery, build stakeholder relationships, identify upsell opportunities, and communicate customer outcomes. Partner cross-functionally with Product, Marketing, Sales, Support, and Billing to resolve issues and represent specialty-market needs. Drive adoption of a hardware and software platform across diverse industries while improving account-management processes.

Manage SMB customer accounts through defined lifecycle stages, driving platform adoption, retention, value realization, and expansion support. Monitor account health and usage metrics, build relationships with operational stakeholders, conduct discovery, recommend solutions, and communicate customer feedback internally. Coordinate with Product, Marketing, Sales, Support, and Billing to resolve issues and improve the customer experience while managing a high volume of accounts.

Supports Solutions Engineers with customer discovery, solution configuration, technical demonstrations, proofs of concept, documentation, API and integration research, testing, enablement materials, and implementation handoffs. The intern will complete a scoped summer project and present recommendations to leadership. The role provides mentorship and requires full-time onsite work at the Raleigh headquarters.

Revenue Accounting Intern supporting ASC 606 compliance, deferred revenue analysis, month-end close, contract and invoice review, and revenue reporting redesign. The intern will collaborate with Sales, Customer Success, Legal, and Accounting, identify opportunities to automate or improve manual processes, and present a final project at the company’s intern showcase.

Support the Sales team through account and market research, lead generation, cold outreach, sales and marketing data analysis, and accurate CRM data entry. The internship provides hands-on experience in prospecting, CRM management, data enhancement, sales operations, and startup workflows, with coaching, leadership exposure, and ownership of a project. High-performing interns may be considered for full-time opportunities after graduation.

Paid summer 2027 internship developing software and AI/ML capabilities for frontline-worker products. Responsibilities include analyzing requirements, proposing architectures, writing production code and automated tests, preparing datasets, designing and evaluating supervised, unsupervised, and deep learning models, and integrating scalable ML systems into production. Interns collaborate closely with engineers in an in-office Agile environment and gain experience across product engineering and AI-powered workflows.

Paid summer 2027 software engineering internship developing Relay’s custom Android communication devices. Interns may work across Android applications, OS-level programming, Linux hardware interfaces, embedded systems, firmware, and networking. Responsibilities include fixing bugs, building features, and contributing to products shipped approximately every six weeks while collaborating with device engineering teams in Raleigh, North Carolina.

Lead Relay’s talent acquisition strategy and a team of six to eight recruiters across GTM, Corporate, and Product/Engineering. Build scalable recruiting operations, analytics, interview processes, capacity models, and early-career programs. Partner with Finance and executives on headcount planning, hiring timelines, compensation benchmarking, and recruiting performance. Personally manage high-priority requisitions while coaching the team and strengthening candidate experience.

Financial Analyst Intern supporting FP&A planning, forecasting, reporting, financial modeling, KPI tracking, variance analysis, and operating expense planning. The role partners with business leaders, prepares board and investor materials, automates reporting with AI tools, maintains dashboards, and supports monthly close reconciliation. Candidates should have strong analytical, modeling, communication, and AI-tooling skills and be pursuing a quantitatively focused bachelor’s degree.

Serve as the strategic HR business partner for Relay’s go-to-market organization, advising Sales, Customer Success, Marketing, and Business Development leaders. Own organizational design, workforce planning, compensation, performance management, talent reviews, retention, employee relations, compliance, manager development, and change management. Build scalable people infrastructure, support executive decision-making, analyze workforce data, and strengthen hiring, ramping, leadership capability, and GTM effectiveness in a high-growth technology company.

Own and administer Relay’s Palo Alto Cortex XDR environment, including detection tuning, threat hunting, incident response, and endpoint coverage. Manage the Unit 42 SOC relationship, coordinate escalations, and serve as the security liaison across departments. Administer Check Point Harmony, Google Workspace Security, Okta, and JumpCloud. Build automation, improve detection and response, support compliance and security awareness programs, and deliver posture and threat reporting to leadership.

Own Relay’s information security compliance program, including SOC 2, HIPAA, ISO 27001, and PCI DSS certifications. Manage Drata, control mapping, evidence collection, external auditors, internal audits, policy lifecycle, vendor risk, remediation, customer trust requests, and compliance reporting. Partner with leaders across the organization to drive accountability, maintain audit readiness, and ensure certifications and control activities remain current.

Supports quote-to-cash and accounts receivable processes through customer billing assistance, outbound collections, payment application, order and contract auditing, credit evaluations, and billing analysis. Maintains process documentation, reports system defects, collaborates across teams, assists with finance cleanups, and identifies operational improvements. Requires strong communication, organization, customer service, numerical reasoning, critical thinking, and Microsoft Excel proficiency.

The Sales Development Representative will generate new high-quality sales prospects, drive outreach decisions, and collaborate with a sales team to meet performance metrics.

The Director of Sales will lead enterprise sales in critical industrial sectors, managing a team of Account Executives, refining sales processes, and driving revenue growth through effective strategies and leadership.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

The Account Based Marketing Manager will lead the ABM program, create strategies, and collaborate with sales to drive growth in targeted accounts, focusing on personalized marketing and data-driven optimization.

The Senior Director of Sales will lead the Industrial sales sector, building and scaling teams, developing market strategies, and refining sales processes to drive growth in industrial sectors.

The Customer Success Manager will handle Enterprise Multi-Site accounts in the Hospitality sector, focusing on revenue growth, value realization, and strong customer partnerships while managing relationships across hotel brands and corporate offices.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.