Jobs at Relay (relaypro.com)

The Sales Development Representative will generate new high-quality sales prospects, drive outreach decisions, and collaborate with a sales team to meet performance metrics.

As an Associate Product Manager, you will drive the product roadmap for internal tools, support Sales and Customer Success teams, and integrate AI-driven automation to improve workflow efficiency.

The Director of Sales will lead enterprise sales in critical industrial sectors, managing a team of Account Executives, refining sales processes, and driving revenue growth through effective strategies and leadership.

The Enterprise Customer Success Manager drives customer success for major accounts, ensuring value from Relay's platform through strategic engagement and managing complex deployments.

The Account Based Marketing Manager will lead the ABM program, create strategies, and collaborate with sales to drive growth in targeted accounts, focusing on personalized marketing and data-driven optimization.

The Senior Director of Sales will lead the Industrial sales sector, building and scaling teams, developing market strategies, and refining sales processes to drive growth in industrial sectors.

The Customer Success Manager will handle Enterprise Multi-Site accounts in the Hospitality sector, focusing on revenue growth, value realization, and strong customer partnerships while managing relationships across hotel brands and corporate offices.

Coordinate and execute candidate experience and recruiting operations: manage interview scheduling and onsite interview logistics, support ATS and Recruiting Ops projects, maintain recruiting content (LinkedIn, Notion), build talent pipelines, attend local recruiting events, and assist with preboarding and Day 1 orientation to ensure smooth candidate-to-employee transitions.

Lead a team of Customer Success Managers to drive retention, expansion, and lifecycle outcomes for mid-market and enterprise accounts. Own segment strategy, refine playbooks, diagnose systemic issues, partner cross-functionally, and develop reps to operate with autonomy while maintaining high performance and predictable business results.

Build and scale customer success enablement frameworks, playbooks, SOPs, training, simulations, and behavior-change programs. Codify onboarding, expansion, renewal, and hardware-upgrade motions; measure adoption using surveys, Metabase, and CRM data; and embed processes across HubSpot and other CS tools. Partner with CS, Product, Product Marketing, Revenue Operations, and leadership to drive measurable change without formal authority. Use AI to create and maintain content at scale while improving customer lifecycle execution.

Own full-cycle GTM and revenue-enabling recruiting (sourcing through offer), build proactive pipelines for AE/SDR/CSM/Marketing/RevOps, run Greenhouse and outbound sourcing campaigns, partner with hiring managers on intake and scorecards, improve recruiting processes, and ensure excellent candidate experience and onboarding coordination.

Manage daily cash flow and bank reconciliations in NetSuite; administer corporate T&E (Navan) and Brex; liaise with FP&A, People Services, and Billing; own month-end journal entries and balance sheet reconciliations; support audits; optimize integrations, processes, and automation to improve accuracy and efficiency.

Manage a portfolio of mid-market and enterprise multi-site accounts in specialty verticals. Own retention and expansion, perform strategic account mapping and multi-threading, partner with Sales to drive bottoms-up and tops-down expansion, use data to monitor health and design engagements, advocate customer needs cross-functionally, and ensure customers realize value from Relay's hardware+software platform.

Lead and coach an SDR team selling into mid-market and enterprise accounts. Recruit, onboard, and develop SDRs, own KPIs and playbooks, align with AEs and Marketing, and leverage HubSpot, Clay, LinkedIn Sales Navigator and AI tools to drive pipeline, efficiency, and promotions to AE roles.

Lead multi-year revenue modeling and GTM strategy to inform planning and investment decisions. Evaluate GTM engine performance, align cross-functional GTM resource allocation, advise on market and motion strategy, and co-design product merchandising, pricing, and monetization across subscription, hardware, and usage-based models.

Own post-sale lifecycle for mid-market and multi-site Specialty accounts: drive value realization, retention, expansion, and site-level success. Use data to manage account health, map complex organizations, multi-thread stakeholder relationships, lead onboarding/adoption/renewals, and serve as customer advocate across Product, Sales, Support, and Billing. Hybrid role based in Raleigh with up to 20% travel.

As a Software QA Developer I, you'll ensure product quality through manual/automated tests, create test cases, and assist in sprint planning while collaborating with the development team.

Own and administer NetSuite end-to-end: build SuiteScript customizations, SuiteFlow workflows, API integrations (REST/SOAP), SuiteAnalytics reports, and drive automation with iPaaS tools while partnering closely with Finance to reduce manual work and maintain system documentation and health.

Support FP&A by building driver-based models, automating reporting with AI, running annual and long-range planning, producing monthly scorecards and variance analysis, preparing board/investor materials, defining KPIs, and partnering with business leaders on OpEx and forecasting.

The Forward Deployed Engineer engages directly with manufacturing clients to implement AI-driven solutions, overseeing the deployment lifecycle and ensuring effective integration with operational systems while maintaining stakeholder communication.