Teams at Relay (relaypro.com)

Manage a mid-market customer portfolio in Specialty Markets, owning retention, revenue expansion, value realization, and account health. Analyze usage metrics, conduct discovery, build stakeholder relationships, identify upsell opportunities, and communicate customer outcomes. Partner cross-functionally with Product, Marketing, Sales, Support, and Billing to resolve issues and represent specialty-market needs. Drive adoption of a hardware and software platform across diverse industries while improving account-management processes.

Manage SMB customer accounts through defined lifecycle stages, driving platform adoption, retention, value realization, and expansion support. Monitor account health and usage metrics, build relationships with operational stakeholders, conduct discovery, recommend solutions, and communicate customer feedback internally. Coordinate with Product, Marketing, Sales, Support, and Billing to resolve issues and improve the customer experience while managing a high volume of accounts.

Supports Solutions Engineers with customer discovery, solution configuration, technical demonstrations, proofs of concept, documentation, API and integration research, testing, enablement materials, and implementation handoffs. The intern will complete a scoped summer project and present recommendations to leadership. The role provides mentorship and requires full-time onsite work at the Raleigh headquarters.