Relativity Benefits Overview

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.

Counsel commercial transactions by drafting, reviewing, and negotiating SaaS, software, cloud, AI, data processing, procurement, and strategic partnership agreements. Advise stakeholders on commercial and operational legal issues, support pricing and contracting processes, improve legal workflows, and manage complex contract volumes. Collaborate with Sales, Finance, Security, Procurement, Customer Success, and other teams while evaluating technology, privacy, intellectual property, and regulatory considerations.