Teams at Recurly

Manages Recurly’s existing payments, ISV, and advisor partnerships; owns mutual referrals, partner-sourced lead tracking, enablement, account mapping, co-selling, campaigns, shared content, and Salesforce partner operations. The role coordinates across Sales, Marketing, Product, Customer Success, and Finance to improve partner engagement, pipeline, attribution, and revenue. It also maintains partner dashboards, workflows, and reporting while representing Recurly at partner events and customer sessions.

Owns SaaS customer retention analytics, including churn root-cause analysis, data hygiene, forecasting, KPI dashboards, renewal risk modeling, and executive reporting. Partners with Revenue and Customer Success leadership to develop proactive retention strategies and identify leading indicators of churn. Applies Generative AI to synthesize qualitative customer feedback and support data.

Own the vision, strategy, roadmap, and commercial success of Recurly Commerce as a founder-style product leader. Build the B2B commerce product from 0 to 1, leveraging deep Shopify expertise. Lead cross-functional execution across Product, Engineering, Sales, Marketing, and Customer teams; partner on go-to-market, pricing, positioning, customer discovery, launches, and KPIs. Drive product growth, retention, merchant health, and revenue while translating strategy into shippable increments.