Teams at Realtor.com

Provide phone-based customer support to real estate agents and brokers, resolving product, listing, billing, technical, and account issues. Research cases across Salesforce, dashboards, MLS data, and other systems; use AI support tools to improve accuracy and speed. Document interactions, de-escalate concerns, meet service and quality goals, identify recurring issues, contribute process improvements, and collaborate with internal teams. The role requires four days per week in office and a Monday-through-Saturday schedule.

Build and operate the Customer Data Platform serving path, including Apollo Federation subgraphs, profile storage, personalization activation, Kafka identity integrations, and resilient GraphQL services. Integrate personalization into server-rendered React and CMS experiences while protecting performance, privacy, consent, and tracking requirements. Deploy and support services using AWS, Kubernetes, CI/CD, observability, feature flags, and experimentation. Collaborate across data, identity, web, mobile, notifications, and marketing technology teams.

Leads quality engineering infrastructure across web, iOS, Android, and backend systems. Designs test frameworks, AI-powered test-generation and root-cause tooling, CI/CD quality gates, observability, metrics pipelines, and shared testing utilities. Establishes engineering standards, mentors engineers, conducts architecture reviews, and influences quality practices across hundreds of repositories and multiple product squads. Requires extensive SDET or software development experience, mobile testing expertise, Python and TypeScript fluency, cloud familiarity, contract testing, and LLM application evaluation experience.