Teams at RealCold

Supports the COO and operations team by coordinating operational initiatives, driving priority projects to completion, tracking progress, and reporting outcomes. Provides executive administrative support, including calendar management, travel arrangements, correspondence, expense reporting, document organization, and office supply procurement. Builds cross-functional relationships, handles confidential information, manages inquiries, and adapts to changing priorities in a fast-paced, fully onsite environment.

Serves as a liaison between IT and business users by evaluating needs, documenting requirements, troubleshooting software and basic networking issues, supporting onboarding, and maintaining Power BI dashboards and reports. The role also documents processes, validates data, researches analytics tools, coordinates with vendors, and supports small systems projects involving WMS and TMS platforms.

Provides first-line technical support, translates user needs into system solutions, documents requirements and processes, and supports small projects. Maintains Power BI dashboards and reports, performs data validation and basic queries, handles onboarding tasks such as equipment setup and account provisioning, and works with vendors and internal partners. The role operates in an office and cold-storage environment with exposure to forklifts and low temperatures.