Teams at RealCold

Serves as a liaison between IT and business users by evaluating needs, documenting requirements, troubleshooting software and basic networking issues, supporting onboarding, and maintaining Power BI dashboards and reports. The role also documents processes, validates data, researches analytics tools, coordinates with vendors, and supports small systems projects involving WMS and TMS platforms.

Provides first-line technical support, translates user needs into system solutions, documents requirements and processes, and supports small projects. Maintains Power BI dashboards and reports, performs data validation and basic queries, handles onboarding tasks such as equipment setup and account provisioning, and works with vendors and internal partners. The role operates in an office and cold-storage environment with exposure to forklifts and low temperatures.

Serves as a liaison between IT and business users by providing first-line technical support, documenting requirements and processes, maintaining Power BI dashboards and reports, onboarding users, validating data, and supporting small systems projects. The role troubleshoots software and basic networking issues, escalates complex problems, and works with vendors and internal partners while gaining exposure to warehouse and transportation management systems.