Jobs at Ramp

Leads and develops a team of Strategic Account Executives selling complex, high-value, multi-product solutions. Owns pipeline, forecasting, revenue targets, deal strategy, and enterprise sales execution. Coaches sellers through long, multi-stakeholder deals involving executives, procurement, legal, IT, and security teams. Partners cross-functionally with solutions consulting, product, marketing, partnerships, finance, account management, and support. Recruits strategic sales talent and contributes to enterprise go-to-market strategy.

Engage with customers through calls, email, and chat; diagnose issues across payments, cards, travel, bank linking, and accounting integrations; manage escalations across internal teams; use and improve AI-powered CX tools; communicate clearly with customers; and build process improvements, automations, SOPs, and knowledge-base updates.

Recruits full-time and freelance brand and visual design talent for Ramp’s Brand and Creative Studio teams. Responsibilities include defining search profiles with creative leaders, sourcing passive candidates through portfolios, communities, referrals, and events, evaluating creative work, managing multiple pipelines, coordinating stakeholders, and guiding candidates through a thoughtful process from initial outreach through offer and close.

Own the full sales cycle for SMB customers, from discovery and product demos through pricing, negotiation, and closing. Manage a high-volume pipeline, conduct 10–12 customer conversations daily, self-source outbound opportunities, maintain accurate forecasts, and sell Ramp’s finance platform to founders, CEOs, and finance leaders. Success requires SaaS sales experience, quota achievement, strong organization, and comfort in a fast-paced environment.

Lead a team of 5–8 Account Managers serving emerging and SMB customers. Own quota performance, pipeline generation, spend and product activation, retention, expansion, forecasting, hiring, coaching, and team development. Build scalable account management playbooks, processes, and tooling while partnering cross-functionally with Sales, Customer Experience, Customer Success, Risk, and Product to remove blockers and drive customer growth.

Manage and expand a fraud operations team responsible for alert review, investigations, fund recovery, service levels, and incident response. Develop fraud policies and processes, use data and analytics to improve efficiency, research emerging fraud trends, and partner with Product, Engineering, Data Science, Risk Strategy, and Customer Support teams to build tooling, strengthen decisioning systems, and address escalations.

Build performant, beautiful, and usable frontend interfaces using JavaScript, React, TypeScript, Vite, and Ryu. Lead complex projects, influence technical vision, improve engineering processes, uphold high UX standards, and collaborate across teams. The role includes recruiting, interviewing, mentoring engineers and interns, and translating business and product ideas into scalable engineering solutions.

Investigate account applications, transactions, disputes, and first- and third-party fraud. Analyze patterns, document findings, communicate with customers and external stakeholders, and collaborate with risk, compliance, support, strategy, and engineering teams. Use AI and automation to improve investigations and fraud controls, conduct root-cause analysis, monitor emerging trends, and support recovery efforts. Requires rotating nights, weekends, and holiday coverage for 24/7 monitoring.

Source, qualify, and reactivate consulting, advisory, technology, and ERP implementation partners for Ramp’s referral channel. Build outbound pipeline, engage senior firm leaders, qualify prospects for partner managers, develop targeted campaigns, maintain partner data in Salesforce, and use AI tools and automations to scale outreach and reactivation workflows.

Provides technical and financial consulting to commercial customers, guiding ERP, HRIS, API, and accounting integrations from onboarding through expansion. Advises on system architecture, configuration, implementation solutions, and integration troubleshooting without directly coding. Partners with Sales, Customer Success, Product, Engineering, and implementation teams; translates technical concepts into business value, documents scalable solutions, and channels customer feedback into product roadmap improvements.

Leads Customer Experience strategy and operations across business operations, analytics, workforce management, learning and development, and AI operations. Sets goals and metrics, manages global 24/7/365 capacity and quality, redesigns incentives and training, integrates specialists with AI agents, and translates AI performance into operational improvements. Builds a high-performing team and partners with Product, Engineering, and Data to improve tooling, workflows, agent behavior, and customer outcomes.

Partner with Account Executives, Sales, Product, and Customer Success teams to demonstrate Ramp’s financial software, assess customer requirements, design integrated solutions, and support technical and accounting implementations. The role includes ROI and use-case analysis, product configuration, technical specification writing, customer discovery, internal knowledge-base development, and advocating for product integrations. Candidates need customer-facing SaaS implementation experience, API familiarity, finance and accounting expertise, and strong presentation and project management skills.

Lead customer-facing implementation and adoption for Ramp Accounts Receivable. Discover finance workflows, select initial use cases, coordinate stakeholders, manage setup and training, resolve adoption blockers, escalate integration issues, communicate customer value, and document repeatable onboarding practices.

Leads and develops a mid-market Solutions Consulting team supporting SaaS prospects and customers. Establishes presales operating rhythms, coaches discovery and demos, improves solution fit and value-based selling, supports complex opportunities, and builds scalable playbooks and enablement. Partners with Sales, Product, Customer Success, Account Management, and Technical Consulting to improve customer outcomes, capacity planning, handoffs, and team performance through data-driven processes and AI-assisted workflows.

Leads Ramp’s Strategic Technical Consulting team and owns post-sales technical implementation for major enterprise accounts. Responsibilities include team development, solution design, ERP and API integration escalations, activation milestones, delivery capacity planning, KPI management, executive stakeholder communication, and cross-functional partnership with Sales, Product, Engineering, and Customer Success. The role also shapes strategic delivery models and converts customer insights into product improvements.

Lead technical customer activation for AI Spend Management and Router. Own discovery, implementation planning, provider connections, troubleshooting, first-use verification, and sustained adoption. Translate AI usage, costs, and governance concepts between developers, AI administrators, and Finance leaders. Coordinate with Sales, Customer Success, Solutions, Product, and Engineering on integrations and escalations. Document recurring issues and create repeatable implementation playbooks for an evolving product.

Own customer activation for Ramp Stack, guiding accounting teams from discovery through implementation, training, first use, and repeat adoption. Translate close, reconciliation, journal entry, and exception workflows into implementation plans with validation and human review. Coordinate with Sales, Customer Success, Product, and technical specialists; troubleshoot adoption challenges; advocate for AI-assisted accounting; and convert customer learnings into reusable implementation and adoption practices.

Serves as the primary People Business Partner for Marketing, Finance, Legal, People, Talent, Workplace, and Executive Assistant teams. Coaches managers and employees, advises senior leaders, handles employee relations and sensitive cases, and leads performance, engagement, compensation, talent, and organizational change initiatives. Uses people data to set priorities, improve management practices, and build scalable People processes and guidance.

Leads and develops a team of Commercial Account Managers responsible for customer expansion, renewals, and retention. Owns pipeline, forecasting, revenue targets, upsell and cross-sell strategies, coaching frameworks, and performance reporting. Partners with Sales, Marketing, Product, and Operations to improve customer outcomes and inform product direction. Also hires and onboards team members while enabling consultative selling to executives and finance decision-makers.

Sources and qualifies public-sector sales opportunities through outbound prospecting, including warm and cold campaigns. Researches organizations, builds prospect lists, applies consultative selling and BANT qualification, and maintains accurate relationship data in Salesforce. Partners with sales leadership, product, marketing, and operations to develop Ramp’s public-sector market presence and improve prospecting performance.