Teams at RainFocus

Manage enterprise account renewals, upsells, and revenue expansion for named accounts. Responsibilities include complex deal-cycle management, software demonstrations, RFP responses, contract negotiations, quarterly business reviews, account relationship development, and cross-functional collaboration with Sales, Client Success, Product, Services, and Legal. The role focuses on exceeding renewal targets, increasing customer satisfaction, and expanding RainFocus solutions within global events programs.

Own post-sale client success for RainFocus customers by building trusted relationships, developing account plans, driving platform adoption, demonstrating business value, supporting renewals, and coordinating internal teams. The role requires understanding client goals, coaching users, monitoring account health, leading strategic initiatives, and engaging executive stakeholders. This is a remote U.S. role requiring 30% travel, including client events and executive business reviews.

Lead technical design and architecture for enterprise event platform implementations. Serve as trusted advisor to executive clients, drive discovery and solution design, manage complex integrations and multi-event portfolios, mentor consultants, ensure quality and adoption, and contribute to process improvement and thought leadership.