Jobs at Railbookers Group

Manages product operations across supplier integrations, booking and delivery processes, product launches, vendor certification, business testing, reporting, training, and continuous improvement. Partners with Product, Engineering, Operations, Customer Success, and external vendors to validate integrations, resolve issues, mitigate risks, and ensure operational readiness. Uses data and stakeholder feedback to improve product performance and customer experience.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payments, refunds, billing inquiries, complaints, and in-travel issues. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains travel product knowledge. The role requires strong communication, problem-solving, organization, empathy, adaptability, and availability for varied shifts in a remote Australian work environment.

Convert inbound and outbound inquiries into customized rail vacation bookings while supporting existing reservations. Qualify customer needs, present pricing and upsells, process payments and refunds, resolve service issues, manage itinerary changes, and document interactions in the CRM. Collaborate with internal teams and travel partners, maintain destination and product expertise, and consistently meet sales, service, and performance targets in a remote contact center environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, disruptions, and in-travel assistance. Coordinates with internal teams and external travel partners, documents interactions in the CRM, maintains product knowledge, and identifies opportunities to improve guest experiences. The role requires strong communication, empathy, organization, problem-solving, and flexibility for varied shifts in a remote environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel support. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains detailed product knowledge. The role requires strong customer service, problem-solving, organization, communication, adaptability, and flexibility for varied shifts in a remote contact-center environment.

Provides frontline support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel disruptions. Coordinates with internal teams and external travel partners, documents interactions in the CRM, communicates alternatives, and maintains product knowledge. The role requires strong communication, empathy, organization, problem-solving, attention to detail, and flexibility for varied shifts in a remote contact-center environment.

Convert inbound and outbound travel inquiries into bookings by qualifying customer and travel advisor needs, designing customized rail itineraries, presenting pricing and promotions, upselling, and meeting sales targets. Build relationships to encourage repeat business and referrals, maintain CRM records, collaborate across teams, and stay knowledgeable about rail routes and vacation packages. The role is remote in England or Scotland and requires flexibility for varied shifts.

Convert inbound and outbound leads into customized rail vacation bookings for customers and travel advisors. Qualify travel needs, design itineraries, present pricing and promotions, upsell packages, meet sales targets, manage CRM records, and build relationships that encourage repeat business and referrals. The role requires strong communication, organization, product knowledge, adaptability, and collaboration in a remote contact-center environment.

Convert inbound travel inquiries into customized Amtrak Vacations bookings through lead qualification, itinerary design, pricing presentations, upselling, and timely follow-up. Build relationships with customers and travel advisors, meet sales and conversion targets, maintain accurate CRM records, collaborate with internal teams, and stay knowledgeable about rail routes and packages. The role requires strong communication, organization, customer service, problem-solving, and flexibility for varied shifts in a remote environment.

Convert inbound and outbound travel inquiries into bookings by qualifying needs, designing customized rail itineraries, presenting pricing and promotions, upselling, and closing sales. Maintain customer and travel advisor relationships, meet performance targets, track leads in CRM systems, coordinate with internal teams, and stay informed about rail routes and vacation products. The role requires strong communication, organization, adaptability, and availability for varied shifts.

Lead AP and reservations accounting operations, supervise accounting staff, perform reconciliations, support month-/year-end close, prepare financial reports, resolve transaction discrepancies, and drive process improvements and internal controls.

The AI Implementation Associate will drive AI adoption across all functions, integrate AI tools into workflows, and manage change. Responsibilities include creating AI agents, tracking performance metrics, and ensuring ethical AI use.

Drive trade sales by promoting Railbookers and Amtrak Vacations to travel agents across Victoria, SA, and WA. Build and maintain agency relationships, deliver training and presentations, meet KPI communication targets, monitor partner performance, resolve agent service issues, represent the brand professionally, and collaborate with internal teams. Some overnight and occasional out-of-territory travel required.

The Product Manager will oversee vacation packages, manage supplier relationships, conduct market research, and ensure successful product development within the cruise and travel sectors across Europe and North America.