Teams at Radisson Hotel Group

Leads hotel-wide quality assurance, audits, corrective actions, guest satisfaction improvements, and continuous improvement initiatives. Identifies competency gaps and designs, delivers, and evaluates training programs. Manages LMS assignments, compliance training, learning records, competency assessments, dashboards, KPIs, and management reporting. Partners with department leaders and HR to improve employee performance, service quality, compliance, and operational standards.

Leads global Revenue Management strategy and operations across Radisson Hotel Group’s brands, regions, and hotels. The role oversees pricing, forecasting, inventory, distribution, business mix, performance governance, technology adoption, operating-model transformation, and commercial planning. It builds organizational capabilities, leads a dispersed global team, partners with hotel owners and executives, and uses analytics, automation, and revenue technology to maximize profitable revenue, market share, and asset value.

Develops and implements hotel learning and talent-development strategies aligned with business objectives. Delivers brand-service, behavioral, management, soft-skills, induction, and compliance training; analyzes guest feedback and employee engagement metrics; partners with department heads and trainers; monitors training effectiveness and supports service quality, teamwork, and employee performance.