Teams at Quince

Provide corporate IT support across onboarding, offboarding, access management, hardware lifecycle, video conferencing, networking, office technology, and employee troubleshooting. Maintain inventory, documentation, access logs, and equipment audits while collaborating with global IT and security teams. Support Google Workspace, Okta, Slack, macOS, Windows, MDM, ticketing, and identity systems, and contribute to automation and continuous improvement initiatives.

Provides customer support across chat, email, phone, and social channels. Resolves issues empathetically, maintains accurate product guidance, uses service tools, identifies recurring customer friction, and represents the Quince brand. The role requires meeting response-time and productivity targets, learning product details, and working a hybrid schedule from Toronto with weekend shifts.

Owns execution of large, cross-functional technical programs from scoping through launch and post-launch measurement. Partners with engineering, product, business, legal, and architecture teams across US and India to manage scope, dependencies, risks, technical trade-offs, timelines, and stakeholder alignment. The role runs multiple programs simultaneously, communicates with senior leadership, and builds scalable execution mechanisms supporting geographic expansion and country launches.