Jobs at Questeq

Provides on-site IT support for a school district, including computer setup, workstation imaging, software installation, hardware and mobile device troubleshooting, patching, security updates, BIOS and driver maintenance, Active Directory administration, and help desk ticket resolution. Supports desktops, laptops, printers, and other technologies while documenting changes, managing priorities, and assisting customers in person and by phone.

Provides on-site desktop and help desk support for a school district, including computer imaging, software installation, hardware upgrades, troubleshooting, ticket resolution, workstation maintenance, patch deployment, security updates, Active Directory administration, and mobile device support. The role also maintains standardized desktop images, documents technical changes, supports users, and manages multiple priorities.

Administers and supports a school district’s multi-site network, servers, virtualized environments, Active Directory, backups, connectivity, security appliances, and hosted applications. Performs monitoring, failover planning, infrastructure troubleshooting, hardware and software rollouts, and third-tier support while coordinating with network operations and vendors.

Coordinates onsite IT support and network operations for an educational organization. Manages ticket queues, documentation, resolution metrics, inventory, and technical support processes. Identifies opportunities to improve productivity, reduce ticket causes, and enable remote resolution. Partners with school administrators and internal infrastructure teams, supervises technology asset tracking, and helps assess infrastructure needs and recommend technology improvements.

Administers and supports school district applications, including the student information system, state-mandated PIMS reporting, data extracts, integrations, permissions, cloud services, and administrative software. Troubleshoots escalated issues, manages help desk queues, develops data quality procedures, creates reports, coordinates application modifications, supports continuity planning, and assists with licensing and budgeting. The role also provides application training and serves as a liaison with technology partners.

Maintains a school district’s multi-site technology infrastructure, including servers, virtual environments, Active Directory, backups, network connectivity, wireless systems, firewalls, and core applications. Monitors availability, implements redundancy and failover, manages protocols and addressing, troubleshoots third-tier infrastructure issues, supports hosted services, and coordinates with network operations teams and vendors. Also manages help desk ticket queues and assists with hardware and software rollouts.

Administers and supports a school district’s multi-location network and data center infrastructure. Responsibilities include managing physical and virtual servers, Active Directory, backups, failover, network protocols, routing, wireless systems, firewalls, connectivity, hosted applications, and third-tier infrastructure escalations. The role also monitors service levels, manages help desk queues, supports hardware and software rollouts, and coordinates with network operations and vendors.

Provides onsite IT technical support and network operations for a school district. Manages ticket queues, documentation, resolution metrics, inventory, and asset tracking; identifies process improvements and opportunities for remote resolution. Coordinates with school administrators and internal service teams, supports infrastructure planning, recommends technology improvements, and helps align IT services with educational goals.