Jobs at Quavo Fraud & Disputes

Owns the roadmap, problem definition, business cases, prioritization, and delivery for a core fintech platform area. Partners with product owners, engineering, data science, marketing, sales, clients, and support to develop scalable, data- and AI-driven capabilities. Monitors adoption, time-to-value, and retention, supports go-to-market activities, incorporates customer feedback, and addresses regulatory and compliance requirements.

Own defined areas of a fraud and disputes SaaS product. Partner with Product, Engineering, and delivery teams to write and groom user stories, define acceptance criteria, manage scope, and support timely releases. Serve as a subject matter expert, provide training, participate in Scrum ceremonies, and ensure features comply with Regulation E, Regulation Z, and card network rules.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

Designs, develops, and delivers end-to-end training for claims and dispute operations, including onboarding, OJT, compliance updates, assessments, and learning metrics. Partners with QA, Ops, and Compliance to translate regulations and audit findings into practical curriculum, facilitates live and virtual sessions, coaches trainees, and maintains training records.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.