Jobs at Quavo Fraud & Disputes

Lead and accelerate Quavo’s leadership and talent development programs, including the Quavo Mastery Program. Decide when to build or purchase learning content, improve onboarding and leadership readiness, create flexible learning modules, build AI fluency while preserving critical thinking, manage a part-time enablement architect, and partner with go-to-market teams on consistent internal and external representation.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Owns the roadmap, problem definition, business cases, prioritization, and delivery for a core fintech platform area. Partners with product owners, engineering, data science, marketing, sales, clients, and support to develop scalable, data- and AI-driven capabilities. Monitors adoption, time-to-value, and retention, supports go-to-market activities, incorporates customer feedback, and addresses regulatory and compliance requirements.

Own defined areas of a fraud and disputes SaaS product. Partner with Product, Engineering, and delivery teams to write and groom user stories, define acceptance criteria, manage scope, and support timely releases. Serve as a subject matter expert, provide training, participate in Scrum ceremonies, and ensure features comply with Regulation E, Regulation Z, and card network rules.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.