Jobs at Quavo Fraud & Disputes

Lead and coach Tier 2 Account Executives and SDRs targeting community, regional banks, and credit unions. Own pipeline generation, quota attainment, MEDDPICC sales discipline, territory planning, forecasting, and cross-functional alignment with Product, Marketing, and Delivery. Represent Quavo with senior financial institution stakeholders and drive bookings growth while recruiting and developing AE talent.

Lead and scale back-office dispute operations: build and run an onshore Phoenix center, manage a ~120-person offshore BPO, own QA/controls and compliance (Reg E/Reg Z), develop procedures and training, forecast volume and SLAs, drive AI/tooling adoption, and serve as the operational client-facing executive.

Build and lead a GTM enablement function in a fast-scaling SaaS fintech environment. Define enablement strategy, onboarding, certifications, AI-first learning (AI Role-Play), sales methodology adoption (MEDDPICC), content governance in Seismic, manager enablement, release adoption, and measurement of impact to ramp, win rates, and retention. Hands-on leader who will create programs, embed AI, partner cross-functionally, and grow a team over time.

Serve as a trusted consultant and product expert for client implementations. Lead discovery, translate business objectives into requirements and user stories, design data mappings, produce configuration documentation, drive testing and validation, and mentor teams to ensure successful SaaS product delivery and long-term supportability.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Lead account-focused demand generation to drive qualified pipeline for financial-services buyers. Design and run ABM, digital, lifecycle, events, and sales-activated programs; align closely with Sales, Revenue Operations, and Product Marketing; measure pipeline outcomes, diagnose conversion gaps, and use AI/automation to optimize full-funnel performance.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

Designs and executes thorough test plans across the development lifecycle, uncovers defects early, ensures functionality, reliability, performance and regulatory compliance, participates in Agile ceremonies, documents knowledge in Confluence, supports release readiness, investigates customer issues, and partners cross-functionally to improve product quality.

Designs, develops, and delivers end-to-end training for claims and dispute operations, including onboarding, OJT, compliance updates, assessments, and learning metrics. Partners with QA, Ops, and Compliance to translate regulations and audit findings into practical curriculum, facilitates live and virtual sessions, coaches trainees, and maintains training records.