Teams at Quavo Fraud & Disputes

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

Designs and executes thorough test plans across the development lifecycle, uncovers defects early, ensures functionality, reliability, performance and regulatory compliance, participates in Agile ceremonies, documents knowledge in Confluence, supports release readiness, investigates customer issues, and partners cross-functionally to improve product quality.

Designs, develops, and delivers end-to-end training for claims and dispute operations, including onboarding, OJT, compliance updates, assessments, and learning metrics. Partners with QA, Ops, and Compliance to translate regulations and audit findings into practical curriculum, facilitates live and virtual sessions, coaches trainees, and maintains training records.