Teams at Quavo Fraud & Disputes

Drive strategic U.S. market penetration and revenue growth by selling complex SaaS solutions to banks, credit unions, fintech platforms, and payment processors. Develop strategic account plans, generate outbound pipeline, manage enterprise deal cycles, engage executive stakeholders, and close large agreements. Maintain Salesforce forecasting, collaborate cross-functionally, monitor industry trends, and represent the company at client meetings and conferences. Travel exceeds 50%.

Lead and accelerate Quavo’s leadership and talent development programs, including the Quavo Mastery Program. Decide when to build or purchase learning content, improve onboarding and leadership readiness, create flexible learning modules, build AI fluency while preserving critical thinking, manage a part-time enablement architect, and partner with go-to-market teams on consistent internal and external representation.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.