Jobs at Qualia

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Lead FP&A planning, forecasting, and reporting; partner with VPs/C-level on strategic decisions; build financial models and AI-powered automation; produce executive and investor materials; support M&A, fundraising, scenario planning, and scalable FP&A processes.

Lead end-to-end execution of high-touch enterprise onboarding and post-sales programs. Orchestrate cross-functional teams, align product roadmap to client needs, deploy AI automation to remove administrative friction, forecast risks, and maintain executive communication to ensure long-term account success.

As a Senior Software Engineer, you'll build and extend web technologies, make key architectural decisions, and mentor junior developers in a fast-paced environment.

As a Senior FP&A Analyst, drive forecasts, annual planning, and financial analysis while partnering with various leadership teams to manage performance and spending.

Design, build, and maintain production-grade test infrastructure, release orchestration tooling, and performance testing systems. Drive automation strategy across unit, integration, API, and end-to-end layers, migrate test frameworks (Cypress to Playwright), add observability for flakiness and reliability, and mentor engineers while solving complex infrastructure and AI-assisted testing problems.

Test Resware enhancements and updates through feature, regression, exploratory, UI/UX, API (e.g., Postman) and integration testing. Define acceptance criteria, assess risk, document defects, collaborate with Product and Engineering, identify automation candidates, and improve QA processes to ensure high-quality releases and strong user experience.

Lead product strategy and execution for Qualia's platform, managing data platforms and integrating AI capabilities. Partner with engineering, design, and GTM teams to define specifications, use data to drive decisions, and deliver web products that move key business metrics.

Design and deliver live and virtual product training, develop curricula and webinars, launch a Train‑the‑Trainer program, coordinate with cross‑functional teams, and track training metrics and feedback to improve customer adoption.

Lead and mentor a product design team while contributing individual design work. Own team health, strategy, and cross-functional alignment. Drive design systems, transition to design-as-code, enable rapid prototyping, and deliver high-quality end-to-end user experiences from concept through launch.

Lead strategy, development, and delivery of Qualia's customer education programs across self-service, digital, and instructor-led channels. Build and scale paid training services, manage team and P&L, establish content governance, measure program impact, and partner cross-functionally to drive adoption and customer success.

The Senior Product Marketing Manager will lead go-to-market strategies, manage product launches, develop messaging, and support sales enablement while collaborating with cross-functional teams.

Own and administer Qualia's billing platform, improve automation and accuracy across quote-to-cash, advise cross-functional stakeholders on billing impacts, build monitoring, runbooks, and vendor relationships, and leverage AI/LLMs to drive operational efficiency for billing and collections.

Lead design and implementation of test automation, quality infrastructure, and performance testing. Drive migration from Cypress to Playwright, own RCA and triage for complex failures, integrate AI-assisted testing, mentor engineers, and deliver cross-functional quality initiatives across microservices and cloud environments.

Build and scale test automation, quality infrastructure, and performance testing for AI-driven products. Lead automation framework design (Cypress→Playwright), triage/debug failures, perform root cause analysis, integrate AI into testing workflows, and drive cross-functional quality initiatives from ideation to deployment.

Serve as primary point of contact for users by fielding inbound calls and emails, providing training, troubleshooting technical issues, maintaining product knowledge, escalating and communicating bugs to internal teams, and meeting quality and responsiveness metrics to drive customer satisfaction and retention.

Manage cash reconciliations for customer escrow accounts, process banking files, resolve transactional exceptions, produce accounting and month-end reports, communicate account status to clients and internal teams, support and transition clients to Qualia Recon Service, and maintain daily 3-way reconciliations to ensure audit readiness and compliance.

Own SMB customer implementations for the first 50–90 days as main point of contact. Drive project schedules, configure Qualia, align stakeholders and GMs/CSMs, resolve technical issues, and graduate customers quickly with high satisfaction.

Support Qualia's Strategic Finance team by building and owning financial models and reports, analyzing revenue and cost drivers, leveraging AI to accelerate insights, advising on pricing/product/investments, supporting fundraising and board materials, and scaling financial processes across departments.