Jobs at Quadbridge Inc.

Provide first-line remote technical support to clients through phone, email, and ticketing systems. Troubleshoot desktops, laptops, printers, mobile devices, networking, Windows, Microsoft 365, and business applications. Perform account administration, monitor systems using RMM tools, document work in PSA platforms, meet SLA targets, escalate issues, and support user onboarding and offboarding across multiple client environments.

Provides Level 3 escalation support for complex Microsoft Modern Work, cloud, identity, endpoint, security, data, and AI issues. Responsibilities include root cause analysis, tenant administration, Intune and Defender management, migrations, AI agent creation, governance, client communication, mentoring technicians, documentation, incident management, and continuous service improvement in a managed services environment.

The AI Business Analyst gathers business needs, translates them into AI and automation requirements, user stories, and acceptance criteria, and supports implementation through delivery. Responsibilities include facilitating discovery workshops, prioritizing the AI backlog, defining success metrics, supporting UAT and change management, and maintaining use-case inventories. The role collaborates with AI architects, application developers, data engineers, stakeholders, and AI Champions to ensure solutions address business needs and achieve adoption.

Prospect and develop enterprise accounts by building relationships with decision-makers, conducting face-to-face meetings, uncovering client needs, and selling tailored IT solutions. Manage the sales pipeline in CRM tools, collaborate with product, solution, and technology partners, facilitate senior-level customer meetings, and create opportunities through consultative, value-based selling. The role requires managing complex, long sales cycles and mid-to-large accounts in a hybrid Greater Toronto Area environment.

Provide internal IT support for end users and infrastructure: manage Microsoft 365 and identity services, support Windows and mobile devices, maintain servers, AD/Entra ID and backups, troubleshoot networks/VPN/printers, participate in IT projects, automate tasks with PowerShell and automation tools, maintain documentation and security best practices.

Provide internal IT support for end-user computing, Microsoft 365, identity, endpoints and infrastructure. Own tickets, onboarding/offboarding, device lifecycle, AD/Entra ID, Windows Server, Intune/Defender, patching, backups, monitoring, basic incident triage, and use PowerShell and automation to improve IT processes and documentation.

Diriger et encadrer une équipe de gestionnaires de comptes pour atteindre les objectifs de vente, optimiser le pipeline, former au démarchage, maximiser les marges et coordonner avec partenaires et équipes internes pour développer des solutions centrées client.

Lead and coach a team of Account Managers to meet sales targets, manage pipelines and forecasts, maximize margins, coordinate cross-departmentally, handle inbound leads, and drive sales development activities including cold outreach, prospect qualification, and account mapping.