Jobs at Quadbridge Inc.

Provide first-line remote technical support to clients through phone, email, and ticketing systems. Troubleshoot desktops, laptops, printers, mobile devices, networking, Windows, Microsoft 365, and business applications. Perform account administration, monitor systems using RMM tools, document work in PSA platforms, meet SLA targets, escalate issues, and support user onboarding and offboarding across multiple client environments.

Provides Level 3 escalation support for complex Microsoft Modern Work, cloud, identity, endpoint, security, data, and AI issues. Responsibilities include root cause analysis, tenant administration, Intune and Defender management, migrations, AI agent creation, governance, client communication, mentoring technicians, documentation, incident management, and continuous service improvement in a managed services environment.

The AI Business Analyst gathers business needs, translates them into AI and automation requirements, user stories, and acceptance criteria, and supports implementation through delivery. Responsibilities include facilitating discovery workshops, prioritizing the AI backlog, defining success metrics, supporting UAT and change management, and maintaining use-case inventories. The role collaborates with AI architects, application developers, data engineers, stakeholders, and AI Champions to ensure solutions address business needs and achieve adoption.

Drive new business growth by researching and prospecting clients across North America, conducting outbound calls, managing relationships, understanding customer needs, proposing tailored IT solutions, and negotiating supplier pricing. The role focuses on relationship-driven solution selling, managing mid-to-large accounts, and navigating complex sales cycles in a dynamic environment.

Owns post-sale customer success and recurring service coordination for assigned ZeroTouch clients. Coordinates onboarding, service delivery, ticket tracking, operational reviews, billing inputs, logistics, reporting, escalations, and continuous improvement. Acts as the primary client contact while collaborating with managed services, warehouse and logistics, finance, sales, and technical teams. Maintains service documentation, monitors account health and risks, supports billing accuracy, and ensures client requirements align with contracted services and operational capabilities.

Prospect and develop enterprise accounts by building relationships with decision-makers, conducting face-to-face meetings, uncovering client needs, and selling tailored IT solutions. Manage the sales pipeline in CRM tools, collaborate with product, solution, and technology partners, facilitate senior-level customer meetings, and create opportunities through consultative, value-based selling. The role requires managing complex, long sales cycles and mid-to-large accounts in a hybrid Greater Toronto Area environment.

Owns recurring customer success and operational coordination for ZeroTouch customers after sale. Responsibilities include onboarding, service reviews, ticket and issue follow-through, reporting, billing coordination, logistics and shipment exception management, customer health tracking, cross-functional coordination, and continuous improvement. The role connects customers with Sales, Finance, Managed Services, Warehouse and Logistics, and leadership while maintaining service scope, commitments, records, and clear ownership.

Provide internal IT support for end users and infrastructure: manage Microsoft 365 and identity services, support Windows and mobile devices, maintain servers, AD/Entra ID and backups, troubleshoot networks/VPN/printers, participate in IT projects, automate tasks with PowerShell and automation tools, maintain documentation and security best practices.

Provide internal IT support for end-user computing, Microsoft 365, identity, endpoints and infrastructure. Own tickets, onboarding/offboarding, device lifecycle, AD/Entra ID, Windows Server, Intune/Defender, patching, backups, monitoring, basic incident triage, and use PowerShell and automation to improve IT processes and documentation.

Design, build, test, and deploy AI-powered applications and automation using Microsoft AI tooling. Integrate AI agents with enterprise systems, structure datasets for retrieval, orchestrate prompts/agents, monitor and optimize production deployments, and collaborate with stakeholders to support adoption and change management.

Concevoir, développer et déployer des solutions d'IA (IA générative, agents) avec l'écosystème Microsoft. Créer des flux d'invites, intégrer APIs/connecteurs, exploiter services Azure, structurer données, tester, surveiller et optimiser les agents, et accompagner l'adoption métier.

Drive new business and manage mid-to-large accounts across Canada and the US through prospecting, outbound outreach, relationship building, solution selling, and supplier price negotiation to deliver tailored IT solutions and retain customers long-term.

Diriger et encadrer une équipe de gestionnaires de comptes pour atteindre les objectifs de vente, optimiser le pipeline, former au démarchage, maximiser les marges et coordonner avec partenaires et équipes internes pour développer des solutions centrées client.

Lead and coach a team of Account Managers to meet sales targets, manage pipelines and forecasts, maximize margins, coordinate cross-departmentally, handle inbound leads, and drive sales development activities including cold outreach, prospect qualification, and account mapping.

Lead design and delivery of AI-first sales enablement: develop scalable curricula, onboarding, coaching, LMS and content platform management, KPI measurement, change leadership, and sales transformation to drive revenue across the mid-market IT channel.

Design, deliver, and continuously improve scalable, AI-first sales enablement and development programs. Own onboarding, curriculum, LMS/content platform, training, coaching, and measurement. Partner with Sales Leadership, manage external and academic partnerships, facilitate workshops, and use data to drive ramp time, quota attainment, and solution-oriented selling focused on AI, automation, and managed services.