Teams at Quadbridge Inc.

Supports account managers and customers by preparing quotes, placing orders, sourcing products, building technology configurations, managing deal registrations, and updating sales pipelines. Develops customer relationships, communicates order delays, recommends alternatives, and coordinates with suppliers, sales operations, and services teams. The role requires strong French and English communication, customer service experience, attention to detail, analytical thinking, and an interest in developing a sales career.

Provide first-line remote technical support to clients through phone, email, and ticketing systems. Troubleshoot desktops, laptops, printers, mobile devices, networking, Windows, Microsoft 365, and business applications. Perform account administration, monitor systems using RMM tools, document work in PSA platforms, meet SLA targets, escalate issues, and support user onboarding and offboarding across multiple client environments.

Provides Level 3 escalation support for complex Microsoft Modern Work, cloud, identity, endpoint, security, data, and AI issues. Responsibilities include root cause analysis, tenant administration, Intune and Defender management, migrations, AI agent creation, governance, client communication, mentoring technicians, documentation, incident management, and continuous service improvement in a managed services environment.