Teams at Quadbridge Inc.

Owns post-sale customer success and recurring service coordination for assigned ZeroTouch clients. Coordinates onboarding, service delivery, ticket tracking, operational reviews, billing inputs, logistics, reporting, escalations, and continuous improvement. Acts as the primary client contact while collaborating with managed services, warehouse and logistics, finance, sales, and technical teams. Maintains service documentation, monitors account health and risks, supports billing accuracy, and ensures client requirements align with contracted services and operational capabilities.

Prospect and develop enterprise accounts by building relationships with decision-makers, conducting face-to-face meetings, uncovering client needs, and selling tailored IT solutions. Manage the sales pipeline in CRM tools, collaborate with product, solution, and technology partners, facilitate senior-level customer meetings, and create opportunities through consultative, value-based selling. The role requires managing complex, long sales cycles and mid-to-large accounts in a hybrid Greater Toronto Area environment.

Owns recurring customer success and operational coordination for ZeroTouch customers after sale. Responsibilities include onboarding, service reviews, ticket and issue follow-through, reporting, billing coordination, logistics and shipment exception management, customer health tracking, cross-functional coordination, and continuous improvement. The role connects customers with Sales, Finance, Managed Services, Warehouse and Logistics, and leadership while maintaining service scope, commitments, records, and clear ownership.