Teams at QGenda

Design, implement, and automate scalable, highly available AWS infrastructure. Improve reliability and performance, build CI/CD and IaC with Terraform, manage containers (ECS/EKS), monitor with observability tools, participate in on-call rotations, run incident response and root cause analysis, and advise engineering teams on SRE best practices.

Manage and coach a team of Customer Success Managers to drive adoption, renewals, and high Net Revenue Retention. Serve as escalation lead, conduct executive/business reviews, support account risk remediation, establish governance and best practices, report on team KPIs, handle HR responsibilities, and support CX and corporate initiatives.

As a Senior Project Manager, you will oversee complex implementations, ensuring timely project delivery. Responsibilities include managing stakeholder communication, documentation, and leading process improvements while mentoring team members.