Teams at QGenda

Configure QGenda Scheduling solutions based on customer requirements, lead implementation and training calls, document configurations, and transfer knowledge to Customer Success. Coordinate with project managers, customer success managers, technical account managers, and other teams to deliver customer requirements and meet go-live expectations. Maintain project plans and timelines, manage multiple implementations, resolve configuration issues, and escalate risks to customer success.

Prepares financial reports, KPI analyses, forecasts, budgets, and management presentations. Analyzes actual results against budgets and forecasts, identifies variance drivers, evaluates departmental spending, supports month-end close, and recommends process improvements. Partners with finance, operational, and executive stakeholders to deliver actionable insights and respond to ad hoc reporting requests.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.