Teams at QGenda

Configure QGenda’s On-Call SaaS solution for enterprise healthcare customers, lead implementation and training sessions, document configurations, and support successful customer onboarding and adoption. Collaborate with project, customer success, sales, and product teams to meet go-live expectations. Manage timelines, identify risks and process gaps, resolve problems, and transfer knowledge to long-term customer success resources.

Manage a portfolio of complex enterprise healthcare customers, driving product adoption, measurable value realization, renewals, expansion, and retention. Build executive relationships, lead business reviews, monitor account health, resolve escalations, and develop recovery plans. Define success metrics, communicate ROI, maintain customer success plans in Planhat, and collaborate with Product, Support, and Sales. The role also contributes to process development and mentoring newer customer success employees.

Develop and manage customer advocacy, social media, website, SEO/AEO, and content programs. Create customer stories, executive thought leadership, blogs, campaigns, and awards submissions. Manage editorial calendars and website resources, optimize content access in Seismic, analyze KPIs, and recommend improvements. Partner with Product Marketing, Demand Generation, Sales, Customer Success, executives, and subject-matter experts to support brand awareness, engagement, demand generation, and pipeline growth.