Teams at QGenda

Serve as a technical advisor during customer consolidations, guiding milestone calls, data migration, merge-day go-live, and post-merge support. Ensure accurate data transfers, optimize standardized configurations, resolve escalated technical issues, and improve consolidation workflows through automation. Collaborate with project managers, solution architects, customer success, support, sales, and engineering teams. Develop expertise in the QGenda platform, contribute to best practices, and train internal or external users on product features.

Supports day-to-day Salesforce operations by managing help desk tickets, user access, account provisioning, passwords, roles, permissions, data uploads, data extracts, and account maintenance. Troubleshoots routine platform issues, answers internal user questions, follows ticketing and documentation processes, and escalates complex problems. The role offers progressive development toward advanced Salesforce administration responsibilities and requires earning Salesforce Administrator certification within three years.

Support and train customers and prospects on the New Innovations software platform. Troubleshoot user issues, analyze problems, provide solutions, and create technical documentation, FAQs, training materials, and conference content. Collaborate with product, development, marketing, and launch teams, deliver training to audiences up to 150 people, and support users across healthcare organizations. The role requires strong communication, independent problem-solving, project follow-through, and occasional national and international travel.