Teams at QGenda

Provide timely, professional customer support for QGenda's workforce management application. Manage cases to SLA, track time/projects/contacts in systems, escalate complex issues, collaborate with CX teams, and maintain strong product knowledge to deliver high customer satisfaction.

Serve as a technical advisor within Customer Success to drive adoption, optimize customer configurations, triage complex support issues, run technical reviews and training, monitor product utilization, and partner with Product and Engineering to advocate customer needs and deliver measurable outcomes.

The Implementation Consultant will configure QGenda's Scheduling product according to customer requirements, lead implementation calls, and ensure effective communication with teams throughout the process.