Teams at Qantas

Drive complex strategic analysis and recommendations for Qantas Group leadership. Lead project modules, develop quantitative models and written materials, build stakeholder relationships, and apply strategy toolkits and AI platforms to inform high-impact decisions on growth, profitability, capital efficiency, and transformation.

Lead the Auckland contact centre with end-to-end accountability for safety, customer experience, operational performance, workforce optimisation, financial outcomes, stakeholder engagement and continuous improvement across a large, unionised workforce.

Lead Flight Operations strategy and transformation for Qantas Freight: develop strategic roadmaps, define performance metrics and reporting, govern and deliver major programs, oversee workforce planning and resource management, and drive business improvement and change initiatives across operations.