Jobs at Pylon

Lead customer deployments for a mortgage technology platform, embedding with strategic clients to understand workflows, design integrations, write production code, and drive implementations from scoping through launch. Partner with executives, engineers, product, sales, and account management to deliver measurable adoption and efficiency gains. Convert customer insights into core product improvements, build reusable deployment tools, advise customers on modernization, and help grow the forward-deployed team.

Own the strategy, roadmap, domain model, GraphQL schema, and developer experience for Pylon’s mortgage API platform. Lead API design standards, versioning, compliance, reliability, authentication, and observability while partnering with engineering, agent platform, sales, and customers. Build and ship production code, improve onboarding and API adoption, support integrations, and define scalable mortgage entities and workflows. The role requires deep API and GraphQL expertise, domain modeling, developer platform experience, and comfort working in regulated fintech.

Design and build polished mortgage product experiences directly in production code, including borrower applications, dashboards, loan officer tools, embedded components, and a scalable design system. Translate complex workflows into accessible, responsive interfaces, prototype with real data, iterate with users, and collaborate with product and engineering teams. The role requires strong visual and interaction design judgment, frontend fluency, accessibility expertise, and experience using AI coding tools.

Lead the strategy, roadmap, and execution of Pylon’s mortgage capital markets and pricing products. Own pricing engines, eligibility, rate locks, secondary execution, best execution automation, loan products, investor integrations, and real-time API pricing. Build pricing and risk models, reduce margin leakage, support hedging and warehouse decisions, and ensure compliance. Partner with engineering, capital markets, investors, customers, and go-to-market teams while writing production code and scaling regulated financial products.

Lead the borrower and loan officer customer experience across applications, dashboards, and workflows. Own product strategy, roadmap, funnel metrics, experimentation, compliance, and configurable white-label experiences. Partner with design, engineering, GTM, and customers while writing and shipping frontend code, prototyping with AI, and improving conversion, satisfaction, and loan-processing efficiency in a regulated mortgage environment.

Own end-to-end accounting operations for a mortgage platform, including AP/AR, accruals, monthly close, loan-level accounting, funding reconciliations, gain-on-sale, investor settlements, controls, reporting, and audit readiness. Partner with the CFO to build an automation-first finance function, configure integrations, define system requirements, and automate processes across the general ledger, loan origination, warehouse funding, and reporting systems.

Lead Pylon’s underwriting domain, including credit policy, quality, exceptions, controls, and escalation processes. Translate underwriting expertise and guidelines into requirements for the Decisioning platform, establish monitoring and QA mechanisms, analyze automation and manual-review metrics, and partner with Product, Engineering, Compliance, Processing, Capital Markets, and Account Management. The role focuses on safely expanding automated mortgage decisions while maintaining credit quality and addressing complex underwriting scenarios.

Owns mortgage processing expertise and operating strategy from loan submission through underwriting readiness. This role standardizes workflows, identifies automation opportunities, defines exception handling, SLAs, controls, and performance metrics, and translates expert processing judgment into product requirements. The Head of Processing partners with underwriting, product, engineering, and account management teams to improve throughput, quality, cycle time, and automation coverage while building scalable human-review and training systems.

Owns mortgage post-closing operations from funding through downstream readiness. Defines controls, quality standards, exception workflows, KPIs, and escalation paths; translates mortgage document, collateral, deficiency, and reconciliation expertise into product requirements. Partners with Product, Engineering, and lending teams to automate workflows, reduce defects and rework, establish QA operations, and scale funded-loan volume without proportional manual cleanup.

Own mortgage closing and funding operations from clear-to-close through funding. Translate workflows, settlement nuances, controls, and expert judgment into automation requirements and operating rules. Build review queues, SLAs, escalation paths, quality standards, and metrics while reducing redraws, delays, defects, and manual work. Partner with underwriting, account management, post-closing, product, and engineering teams, and develop the expert operations layer needed to support increasing loan volume.

Own the broker-facing account management experience at Pylon. Build service standards, escalation processes, communication systems, KPIs, and operating cadences while partnering cross-functionally to resolve issues and eliminate recurring mortgage workflow friction. Develop the team as needed and distinguish between problems requiring operational solutions and those requiring product improvements, enabling significant loan-volume growth without degrading broker service.

Lead and manage closing and post-closing operations, oversee third-party fulfillment partners, develop SOPs, workflows, SLAs, and QC, provide technical guidance to engineering, conduct second-level reviews, train teams, and ensure regulatory compliance and on-time funding.

Serve as a senior operational partner to originating customers, owning end-to-end issue resolution, ensuring loans progress to CTC and close on time, preventing compliance risks, and partnering with underwriting, product, and engineering to improve automated workflows.

Lead technical oversight and management of underwriting operations and third-party fulfillment. Build and improve underwriting workflows, SOPs, SLAs, and QC. Configure underwriting systems, conduct 2nd-level reviews, manage escalations, train teams, and partner with engineering to scale compliant, high-quality mortgage origination.

Own end-to-end delivery of closed loans to investors and whole-loan purchasers, manage suspense, rebuttals, and curative documentation, lead offshore post-closing teams, track purchase timelines and cash timing, serve as primary escalation for delivery disputes, and drive reporting, SLAs, and process improvements to reduce defects.

Build Pylon's audience and movement by owning channel strategy, creating opinionated and original content, growing founder and brand presence, running rapid growth experiments, and activating communities, media, and influencers to convert curiosity into customers.

Build and lead Pylon's in-house talent function: own sourcing, full-cycle recruiting, structured interviews, employer branding, onboarding, retention, hiring metrics, and a small recruiting team. Prioritize hiring senior engineers, scale processes to replace agencies, and partner with leadership on headcount, comp, and leveling.