Teams at Pylon

Lead Pylon’s underwriting domain, including credit policy, quality, exceptions, controls, and escalation processes. Translate underwriting expertise and guidelines into requirements for the Decisioning platform, establish monitoring and QA mechanisms, analyze automation and manual-review metrics, and partner with Product, Engineering, Compliance, Processing, Capital Markets, and Account Management. The role focuses on safely expanding automated mortgage decisions while maintaining credit quality and addressing complex underwriting scenarios.

Owns mortgage processing expertise and operating strategy from loan submission through underwriting readiness. This role standardizes workflows, identifies automation opportunities, defines exception handling, SLAs, controls, and performance metrics, and translates expert processing judgment into product requirements. The Head of Processing partners with underwriting, product, engineering, and account management teams to improve throughput, quality, cycle time, and automation coverage while building scalable human-review and training systems.

Owns mortgage post-closing operations from funding through downstream readiness. Defines controls, quality standards, exception workflows, KPIs, and escalation paths; translates mortgage document, collateral, deficiency, and reconciliation expertise into product requirements. Partners with Product, Engineering, and lending teams to automate workflows, reduce defects and rework, establish QA operations, and scale funded-loan volume without proportional manual cleanup.