Teams at Puzzle Consulting Services

Lead implementation and configuration of the Bright Suite supply-chain solutions; perform testing, troubleshooting, SQL/XML integration, and issue resolution; collaborate with clients and analysts to meet business requirements; provide on-site implementation support with significant travel.

Manage escalations and complex support cases, coordinate with engineering on product tickets and bug fixes, communicate updates to merchants, assist on calls/chats during peaks, maintain trackers and SLAs, and provide process improvement feedback.

Define and implement testing strategies for AI-powered applications. Design, build, and maintain automated test frameworks (Python/Java). Validate ML integrations, APIs, and distributed systems. Create CI/CD tests, investigate defects, support production root-cause analysis, and document QA artifacts while collaborating with cross-functional teams.