Teams at Puzzle Consulting Services

Provide Tier 1 support as the first point of contact: handle incoming requests, resolve common issues, document actions, escalate with context, and perform advanced platform setup and configuration for customers.

Own Bright Portal adoption for 3PL customers: embed with Professional Services, prioritize backlog, convert feedback into tickets, build customer prototypes, package and drive adoption of new features, and measure success by customer adoption.

Serve as a creative leader producing and reviewing social-first static, motion, and short-form video content across major platforms. Mentor designers, shape creative strategy and systems, collaborate with cross-functional teams, apply AI tools, and ensure creative meets platform best practices and performance goals while supporting pitches and new business.