Jobs at Protos Security

Lead financial performance, retention, and growth for assigned enterprise accounts. Build executive relationships, drive expansion and stabilization strategies, run QBRs/ABRs, coordinate cross-functional delivery, monitor performance, mitigate risks, and maintain account records in Salesforce to ensure operational excellence and client satisfaction.

Manage assigned accounts receivable by processing invoices in the ERP, ensuring billing accuracy, following up on outstanding balances, supporting collections, responding to client billing inquiries, maintaining documentation, and collaborating with Operations and Finance to resolve discrepancies and support audits.

Manage administration, compliance, and optimization of employee benefits and leave programs, primarily using ADP Workforce Now. Oversee enrollments, audits, carrier invoicing, payroll reconciliation, vendor relationships, open enrollment, ACA and other regulatory reporting, and benefits activities related to mergers and acquisitions. Provide employee support, develop communications, and produce executive reports and dashboards.

Monitor live surveillance feeds, identify suspicious activity and respond to alerts per protocol. Supervise and assist training of ~35 monitoring specialists, review archived footage, prepare incident reports, liaise with stakeholders and local authorities, and provide customer service.

Process high-volume vendor invoices in the ERP, validate and code invoices, support payment runs and reconciliations, respond to vendor inquiries, maintain records for audits, and adhere to AP controls and month-end activities in a fast-paced environment.

Coordinate, schedule, and dispatch law enforcement and security personnel nationwide; monitor and adjust schedules in real time; document assignments and track status; communicate assignment details and serve as primary client contact; respond to service requests and incidents; maintain reports using company software and Microsoft Office; prioritize tasks in a fast-paced, process-driven environment.

Supervise daily dispatch floor operations and a Client Support team, manage escalations, drive productivity and service quality, coach staff, use multiple software platforms and reporting tools, and collaborate with vendors and internal departments to ensure operational excellence and client satisfaction.