Jobs at Proton.ai

Own a $2.5M ARR portfolio of enterprise and mid-market B2B SaaS customers. Build executive and user relationships, lead business reviews, drive product adoption and renewals, identify account risks, and uncover expansion opportunities. Use customer data, AI tools, and usage trends to recommend improvements. Collaborate with Product, Engineering, Implementation, and Sales to resolve issues and improve customer outcomes. The hybrid Boston-area role includes more than 10 customer visits annually.

Own standard B2B SaaS customer implementations from pre-sales solutioning through go-live. Lead project plans, configuration, integrations, data readiness, testing, training, stakeholder governance, risk management, cutover, and post-launch adoption. Translate distributor workflows into technical implementation plans, assess integration and data risks, track project outcomes, and improve repeatable implementation processes.

Own and grow the Data Layer: build and operate ingestion, transformation, reconciliation, and serving pipelines (raw→refined→curated). Use agentic AI tools to accelerate delivery, ensure data correctness, and partner with backend, AI, and product teams to define reliable data contracts.

Lead Proton’s marketing strategy and team, with primary responsibility for generating qualified B2B pipeline and strengthening brand positioning in wholesale distribution. Own demand generation, ABM, content, events, customer marketing, product launches, messaging, outbound/BDR performance, marketing operations, budgets, and reporting. Develop AI-enabled marketing workflows, coach a lean team, and partner closely with Sales and the CEO to scale the company’s AI-powered SaaS platform.

Build and qualify sales pipeline through cold calls, email, LinkedIn outreach, event follow-up, and account research. Engage distributor decision-makers, book qualified meetings for Account Executives, maintain accurate HubSpot records, and collaborate with Sales and Marketing on messaging and campaigns. The role also involves experimenting with AI tools, developing prospecting workflows, nurturing leads, and representing Proton at industry events.

Own product domains end to end, from customer discovery and problem definition through development, launch, adoption, and revenue. Lead cross-functional squads working with engineering, design, and data science to build AI-centric workflows. Conduct onsite research with distributors, iterate rapidly with design partners, drive customer adoption, and enable sales and customer success through positioning, training, and product demonstrations.

The GTM Engineer will design and build systems for revenue operations, utilizing AI and data-driven workflows to enhance business processes and performance.

The role involves delivering features across the CRM platform for distributors, using AI tools, handling fullstack development tasks, and collaborating closely with teams and customers.

Own Proton’s UI and visual language across four products, partnering with product and engineering teams to ship customer-focused experiences. Prototype interactions in code using AI tools, manage the design system, define patterns for human-agent collaboration, and conduct frequent onsite customer research. The role requires strong visual design craft, end-to-end product delivery, systems thinking, agile experience, and hands-on daily use of Claude Code, Cursor, or equivalent.