Teams at Protolabs

Apply Lean and continuous improvement methods to Customer Success operations: map processes, analyze CRM/ERP and case data, prioritize and drive system and process improvements, define requirements for Salesforce/AX enhancements, coach teams in standard work and daily management, and support project implementation and sustainment.

Build, deploy, and maintain ML models for real-time pricing in a two-sided digital manufacturing marketplace. Develop demand/supply, cost-estimation, forecasting, and routing probability models; design training and inference pipelines on AWS; run offline experiments and monitor production models. Collaborate cross-functionally, feature-engineer geometric and historical data, and mentor mid/junior engineers to improve pricing automation and performance.

Lead daily quality control operations for a 24/7 manufacturing site, supervise and develop quality teams, drive continuous improvement, manage escalations and root cause analysis, ensure compliance with quality systems and ISO/AS standards, collaborate cross-functionally to improve performance.