Prosper
Prosper Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers employee discounts
Offers performance bonuses
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Provides family medical leave
Offers generous parental leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers gym membership
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Provides paid holidays
Provides bereavement leave
Company Culture
Offers a remote work program
Provides free snacks and drinks
Offers legal assistance
Recently posted jobs
Fintech
Resolve complex borrower complaints escalated from frontline support through calls and Zendesk tickets. Investigate payment, technical, servicing, and loan modification issues across systems; de-escalate customers; complete follow-up via phone, chat, and email; meet service-level, quality, compliance, productivity, and satisfaction goals. The role also supports CCPA and SCRA complaints, identifies service trends, recommends process improvements, and communicates operational issues affecting borrower experiences.
Fintech
Develops and delivers training programs, learning content, job aids, and assessments for operations employees. Focuses on sales enablement, customer engagement, product and system changes, policy updates, and ongoing skill development. Collaborates with subject matter experts and leaders, translates complex information into clear content, tracks training effectiveness, and improves materials based on feedback. Requires strong writing, communication, coaching, analytical, project-management, and stakeholder-collaboration skills.
Fintech
Provides operational support for credit products by reviewing audit reports, researching root causes, remediating servicing issues, resolving credit bureau disputes, monitoring payment flows, and addressing system-sync problems. The role maintains control documentation, supports policy adherence, identifies process improvements, and serves as an operations subject matter expert while collaborating with internal stakeholders.
