Jobs at Prosci

Leads Prosci’s global services operations function, overseeing capacity planning, scheduling, delivery quality, client experience, financial performance, systems, automation, and process improvement across North America, EMEA, and APAC. Builds the new operations team, establishes governance and operating rhythms, manages quality programs, partners cross-functionally, and drives scalable, profitable service delivery.

Leads the global services operations function supporting training and advisory delivery across North America, EMEA, and APAC. Responsibilities include capacity planning, scheduling, delivery lifecycle management, KPI and financial reporting, quality programs, client experience, process improvement, systems adoption, automation, and building a new distributed operations team. The role partners with Finance, Sales, Product, Content, and regional delivery teams while driving scalable, consistent, and profitable service execution.

Lead global campaign operations across regions, owning campaign planning, building, testing, launching, QA, measurement, and HubSpot governance. Set scalable standards, templates, taxonomies, and processes for email, nurture, webinars, events, landing pages, and website activation. Direct specialist partner teams, collaborate with RevOps, Digital Experience, and reporting teams, and enable regional marketers to execute independently. Improve automation, standardization, data quality, and campaign measurement while serving as the senior Marketing-side HubSpot expert.

Lead global campaign operations across regions, owning campaign planning, HubSpot execution, QA, launches, measurement, website activation, and governance. Direct specialist partners, establish scalable standards and templates, improve automation, and collaborate with RevOps, Digital Experience, reporting teams, and regional marketers. Ensure reliable segmentation, workflows, tracking, attribution, data structures, and campaign quality across email, nurture, webinars, events, landing pages, and forms.

Lead strategic change management projects across industries, designing strategies for communication, training, sponsorship, resistance management, and sustainment. Facilitate executive sessions, guide junior consultants, ensure methodological quality, identify risks, and support technology, cultural, and organizational transformations. Apply ADKAR, stakeholder mapping, change impact assessments, and resistance management while aligning business strategy with execution.

Leads Prosci’s IT engineering team and owns delivery and production operations across Azure, Microsoft 365, enterprise AI, security controls, data infrastructure, and a customer-facing enrollment platform. The role manages engineers, vendors, cloud operations, incident response, capacity, disaster recovery, compliance, change control, and the transition of outsourced work in-house. It also establishes team processes, on-call operations, delivery cadence, and partnerships with enterprise systems, security, and service desk teams.

Supports U.S. sales and use tax operations, including tax engine configuration, transaction data reconciliation, nexus monitoring, exemption certificates, tax return preparation, audits, and monthly reconciliations. The role also assists with global indirect taxes, process improvements, documentation, and direct tax support while collaborating with Finance, Accounting, IT, Legal, and external tax providers.

Leads strategic change management projects across industries, designing strategies for communication, training, sponsorship, resistance management, and sustainment. Facilitates executive sessions, advises senior stakeholders, ensures methodological quality, guides junior consultants, identifies risks, and supports technology, cultural, and organizational transformation initiatives using ADKAR methodology.

Lead enterprise sales for change management and consulting services, build C-level relationships, design change capability plans, manage complex multi-stakeholder sales cycles, close large professional services contracts, and coordinate cross-functional teams to ensure client success and account growth.

Contract Change Advisors support upcoming client engagements by applying change management methodologies, leading initiatives, and coaching teams. Ideal for independent contractors with experience in technology-driven change.

As a Contract Change Advisor, support or lead client change initiatives, applying Prosci's Change Management Methodology, facilitating sessions, and coaching teams for successful adoption of technology-enabled changes.

Drive end-to-end enterprise sales by building C-suite relationships, managing complex multi-stakeholder deals, maintaining pipeline in Salesforce, and closing consultative solutions across advisory, training, and licensing. Collaborate internally, lead proposals and negotiations, and meet revenue targets while supporting client success.