Jobs at Propeller

Provide frontline technical support for customers using drone hardware, ground control points, and Propeller’s cloud platform. Troubleshoot hardware, software, data-capture, photogrammetry, file-upload, and site-setting issues through phone and email. Resolve or escalate cases, explain technical processes clearly, document solutions, and collaborate with Customer Success Managers and engineers. The role includes training in drone surveying and geospatial workflows.

Leads high-volume, full-cycle recruiting for go-to-market teams in a hybrid Denver environment. Partners with hiring managers, manages expectations, optimizes ATS workflows and recruitment data, analyzes hiring pipelines, troubleshoots process gaps, and delivers a strong candidate experience. The role also supports cross-functional initiatives and requires sound judgment regarding AI applications in talent acquisition.

Coordinate EMEA marketing programs, including events, webinars, campaigns, regional localization, and sales follow-up. Maintain marketing calendars, projects, deliverables, and reporting while tracking registrations, form fills, MQLs, and event performance. Collaborate with regional, global marketing, and sales teams to remove blockers, gather market feedback, and improve campaign effectiveness. This early-career role requires strong organization, proactive execution, communication, and comfort working independently across time zones.

Manage an EMEA portfolio of B2B SaaS customers from onboarding through adoption, renewal, and expansion. Build trusted customer relationships, drive platform usage and measurable outcomes, monitor customer health in Gainsight, lead business reviews, identify upsell opportunities, and collaborate with Product, Engineering, Support, channel partners, and dealers. The role requires bilingual communication, remote cross-country collaboration, and travel for customer needs, events, and team meetups.

Provide pragmatic commercial legal guidance across Propeller’s global operations. Responsibilities include drafting and negotiating customer and vendor contracts, supporting sales and corporate transactions, advising Marketing and RevOps, managing GDPR and privacy compliance, interpreting international laws, overseeing disputes, and improving legal processes. The role also supports fundraising, M&A, governance, and regulatory compliance for AI-enabled SaaS products.

Leads the APAC Customer Success team for a B2B SaaS company, owning regional retention, expansion, forecasting, enterprise account strategy, and escalation management. The role develops team capability through coaching and performance management while partnering with Product, Engineering, Sales, Marketing, and Support. It also translates regional customer insights into product roadmap feedback and requires at least three days per week in the Sydney office.

Design, implement, and optimize Temporal-based backend processing pipelines that transform large survey datasets into 3D site outputs. Own reliability, scalability, and integrations for new scanning devices; maintain diagnostic tools and human-in-the-loop interfaces. Collaborate cross-functionally, review code, and mentor mid-level engineers to improve platform operations and architecture.

Own and execute the monthly revenue close to Xero, ensure ARR accuracy in Drivetrain, resolve complex revenue recognition for non-standard contracts, strengthen controls and automation (including AI-augmented workflows), reconcile cross-system data, partner with Sales/RevOps, and manage transaction and reporting reviews with audit-ready documentation.

Owner of Propeller's 24/7 chat and email support operations: lead and coach a global support team, drive operational performance and process improvements, implement AI-enabled workflows, and partner cross-functionally to improve speed, quality, and customer experience.

Lead and operate Propeller's RevOps function: run day-to-day GTM operations (new logo, existing customer, marketing), deploy AI-enabled workflows, ensure revenue visibility and analytics, own strategic initiatives (currently pricing), and recruit/coach a high-performing operations team partnering closely with GTM leadership and the Systems & AI Platform.

Lead and mentor a team of full-stack engineers to deliver customer-focused products. Own team health, performance, hiring, onboarding, and career development. Partner with tech leads and Product on delivery and roadmap alignment. Remove blockers, improve processes, drive inclusive team culture, and manage performance through coaching and feedback.

Join the Core Applications team to build core platform systems, modernize authentication, handle large-scale data ingestion and petabyte datasets, and deliver features for major clients. Influence platform architecture, work across backend, frontend, infrastructure and developer tooling, and lead cross-functional projects with a focus on scalable, maintainable solutions and high-quality delivery.

Identify and qualify new business opportunities via outbound prospecting, articulate Propeller's value, build pipeline, hand leads to Account Executives, and mentor junior SDRs to improve team performance.

Support Customer Success Managers by coordinating customer scheduling, drafting executive-ready follow-ups, maintaining HubSpot data hygiene, monitoring usage/health trends, preparing customer materials, assisting renewals and onboarding logistics, and surfacing product feedback to improve retention and adoption.

Lead and develop a group of engineering teams via Engineering Managers, ensuring technical quality, sustainable systems, strong EM leadership, healthy org structure, and direct coaching of senior individual contributors. Foster an inclusive culture, align cross-functional work, manage hiring and performance, and balance rapid delivery with deliberate tech-debt management.

Prospect and qualify new business opportunities for Propeller's drone-based site-mapping SaaS. Analyze top-of-funnel lead behavior, engage prospects via calls and email, meet activity KPIs, and hand off qualified leads to Account Executives. Role includes coaching, cross-team collaboration, and growth into senior sales or customer-facing roles.

Sell Propeller's hardware and software to new customers across LATAM (focus Brazil and Mexico). Manage full sales cycle using inbound, outbound, and partner referrals, prospecting to hit quotas, build long-term customer relationships, and collaborate with channel partners to drive revenue.

Own new-business sales across LATAM (focus Brazil and Mexico). Full enterprise sales cycle: prospecting, outbound, partner alignment, navigating multi-stakeholder deals, and closing. Generate leads, hit quotas, build long-term relationships with C-level stakeholders, and establish Propeller as the regional market leader.