Jobs at ProfitSolv

Provide software support to clients through email, phone, and live chat. Diagnose and troubleshoot issues, guide users through solutions, escalate complex cases, and document support interactions. Create knowledge base content, identify recurring issues, share feedback with product and development teams, and identify upsell or cross-sell opportunities. The role requires careful handling of confidential information and adherence to security procedures.

Leads and mentors full-stack engineers while owning the technical roadmap and delivery of a payments and billing platform. Designs React, .NET, and SQL features; manages Stripe integrations, payment reliability, reconciliation, processor migrations, compliance, observability, testing, and incident readiness. Partners with product and engineering stakeholders, modernizes legacy systems, drives AI coding assistant adoption, and remains hands-on with architecture, code reviews, and complex money-movement problems.

Generates new business opportunities through prospect research, outbound calls, emails, lead qualification, needs assessments, and product demonstrations. Schedules appointments, maintains CRM records, nurtures prospects, collaborates with sales, marketing, and product teams, and meets lead-generation and appointment-setting quotas. The role is hybrid in Raleigh, North Carolina and may require occasional travel.