Teams at Prodigal

Manage the full post-onboarding customer lifecycle for B2B SaaS clients, driving adoption, retention, renewals, expansion, and satisfaction. Build strategic customer relationships, identify churn risks, analyze usage data, advocate for customer needs, and coordinate with Sales, Product, Growth, and Support teams. The role requires managing multiple accounts, guiding customers toward measurable ROI, supporting upselling, and working US hours from Prodigal’s Mumbai office.

Build and manage scalable data pipelines in Databricks, transform raw data with SQL and dbt, and produce reliable data assets. Collaborate across teams to deliver insights for products, AI, and business decisions. Support machine learning research by validating model performance, optimize data processing and reporting, and work with AWS services, Airflow, visualization tools, and databases.

Research financial services topics, identify compelling insights, and create content across LinkedIn, articles, reports, executive communications, newsletters, customer stories, email campaigns, videos, and events. The intern will experiment with formats, connect content across the buyer journey, use AI for research and iteration, and develop a deep understanding of financial institutions, customers, and regulations.