Probe CX Benefits Overview

Partners with business leaders across the employee lifecycle, advising on employee relations, performance management, compliance, talent planning, remuneration, succession, engagement, and organizational change. The role coaches frontline leaders, supports workforce strategy, and contributes to national People Experience initiatives in a high-volume operational environment.

Leads enterprise training and learning strategy, manages and develops training teams, designs learning programs, partners with operational stakeholders to close performance gaps, tracks KPIs and learning outcomes, drives continuous improvement, and presents recommendations to senior leadership.

Provides high-volume inbound phone, email, and administrative support for a Guarding Services team. Responsibilities include resolving enquiries, navigating multiple systems, maintaining professional communication, meeting quality and response-time KPIs, and working rostered shifts across a 24/7 contact center, including nights, weekends, and public holidays.