Probe CX Benefits Overview

Provide technical support for broadband products via inbound/outbound calls, chats, email and ticketing. Troubleshoot installation, operation, customization and escalate complex issues. Research and resolve tickets using basic diagnostics, collaborate with global teams, stay current on telecom changes, and contribute to continuous improvement and excellent customer experiences.

The Training Manager is responsible for executing training programs, assessing needs, ensuring compliance, managing client-specific training, overseeing trainers, and improving employee performance.

Provide world-class service to customers efficiently and respectfully while meeting performance metrics and expectations.