Teams at Probably Genetic

Own post-sale relationships for biopharma accounts: run regular cadences, surface insights and risks, consolidate customer feedback into a prioritized product backlog, deliver data-driven presentations, partner with BD and engineering to scope improvements, build lightweight AI-assisted automations, and support account strategy, renewals, and expansion.

Lead partnerships with biopharma and biotech clients, manage deal coordination, maintain CRM, and support commercial documentation. Develop education programs and handle complex project management.

The Solutions Architect will manage customer relationships in the biopharma sector, translating customer needs into product improvements and delivering insights.