Teams at Priority OnDemand, LLC

Conducts in-person and virtual inspections of ambulance company operations for compliance with EMS, DEA, pharmacy, HIPAA, Medicare, Medicaid, and OSHA regulations. Supports investigations, prepares inspection reports and analyses, provides compliance guidance and training, and safeguards company and patient information. Requires EMT certification, relevant regulatory knowledge, computer proficiency, typing ability, a valid state driver’s license, clean driving record, sound judgment, and the ability to manage multiple projects. Prior inspection or audit experience is preferred.

Processes insurance eligibility checks and prior authorizations for EMS transports, coordinates approvals with healthcare facilities and payers, documents authorization activity, and supports denial resolution. Reviews patient care reports for accuracy, medical necessity, billing alignment, and regulatory compliance. Provides feedback to field crews, tracks documentation quality trends and metrics, supports audits, and maintains compliance records.

Oversees EMS education, new employee orientation, continuing education, certification and licensure tracking, and employee training programs. Coordinates EMS Academy instruction, maintains training records, conducts competency assessments, and develops annual training plans. Works with medical and operations leaders on patient care documentation, protocol compliance, and regulatory requirements. Participates in EMS recruitment and mentors staff while managing training budgets, scheduling, and administrative responsibilities.