Teams at Priority OnDemand, LLC

Manage daily operations, staffing, system status, compliance, and community relations for an ambulance/wheelchair services unit. Oversee supervisors, budgeting input, incident review, vehicle/facility maintenance, training, and quality of patient care while ensuring regulatory compliance and readiness for emergency recall.

Answer emergent and non-emergent calls, gather and input caller/location/insurance information into CAD, prioritize calls per Emergency Medical Dispatch protocol, provide pre-arrival/post-dispatch instructions, coordinate with dispatchers and healthcare facilities, and maintain patient privacy and communication equipment readiness.

Oversees EMS training programs including New Employee Orientation, EMS Academy instruction, continuing education and certification/licensure tracking. Coordinates training delivery, schedules clinical CE, audits patient care reports, ensures regulatory compliance, maintains training records, and supports instructor certification and recruitment activities.