Jobs at Principle Choice Solutions

Handle inbound and outbound federal calls, verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow security and PII protocols, support outbound campaigns, and maintain shift logs and handoffs to ensure timely, compliant resolution of caller inquiries.

Process and monitor personnel vetting cases from application ingestion through post-closing activities. Perform item-level processing, records searches, data verification, imaging, system updates, and coordinate with agencies and data providers to ensure timely, accurate, and compliant investigative case completion.

Handle inbound and outbound federal calls beyond basic routing: verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow high-risk call protocols, and support quality assurance and compliance for federal contract operations.

Process and maintain personnel vetting cases: intake, screening, scheduling, item-level record searches, data verification, imaging, case monitoring, post-closing actions, and stakeholder coordination while safeguarding PII/CUI and meeting contract quality and timeliness standards.

Perform personnel vetting case processing including reviewing and validating applications and CV alerts, generating and distributing CV reports, coordinating information requests, conducting item-level processing, maintaining case files and systems, and ensuring compliance with procedures, quality standards, and security requirements.

Handle inbound/outbound federal calls: verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow PII/security protocols, and support quality assurance and compliance.

Process and validate personnel vetting cases and Continuous Vetting (CV) alerts, generate CV reports, coordinate information requests, perform item-level processing, maintain case records and imaging, ensure compliance with procedures and quality standards, and safeguard PII/CUI while supporting mission-critical investigative workflows.

Process and validate personnel vetting cases: ingest applications, perform item-level processing (records searches, verifications, imaging), maintain case lifecycle, coordinate with agencies and data providers, complete post-closing tasks, ensure compliance with procedures and quality standards, protect PII/CUI, and meet production and timeliness requirements.

Perform personnel vetting case processing: ingest applications, validate Continuous Vetting alerts, generate CV reports, request and upload records, perform item-level processing, case maintenance, imaging, post-closing activities, and ensure compliance with procedures, quality standards, and security requirements.