Teams at Principle Choice Solutions

Process and maintain personnel vetting cases: ingest applications, perform item-level processing, monitor cases through lifecycle, conduct records searches and verifications, coordinate with agencies and data providers, perform imaging/archiving, complete post-closing actions, and meet quality, timeliness, and security requirements while safeguarding PII/CUI.

Handles inbound/outbound federal calls: verify identity, provide approved program information, document interactions in CRM/case system, coordinate escalations/transfers, manage callbacks and logs, follow PII and threat protocols, participate in QA and compliance training.

Handle inbound and outbound federal customer calls: verify caller identity, provide approved program information, document interactions in CRM/case systems, coordinate escalations and callbacks, follow protocols for high-risk or emergency calls, support outbound campaigns, and participate in QA and compliance training to protect sensitive customer data.