Jobs at PrePass, LLC

Leads PrePass tolling operations, overseeing people, processes, systems, controls, service levels, and performance. Drives operational accuracy, reconciliation, automation, continuous improvement, analytics, capacity planning, and cross-functional transformation. Builds accountable teams, develops managers, establishes KPIs and operating rhythms, manages risk, and ensures tolling services scale efficiently while maintaining customer satisfaction, financial performance, and regulatory compliance.

Engage prospective customers through inbound and outbound calls, identify needs, communicate product value, answer questions, and support account setup. Maintain accurate CRM records, conduct customer research, prepare sales activity reports, track progress, and resolve inquiries. Participate in training and team collaboration while developing product knowledge and sales skills to achieve sales goals.

Manages the company’s total rewards strategy, including compensation structures, salary budgeting, incentive plans, employee benefits, regulatory compliance, recognition programs, and wellness initiatives. Leads market benchmarking, open enrollment, vendor management, benefits reconciliation, and employee education. Measures program effectiveness and ROI, develops scalable rewards frameworks, and presents recommendations to HR leadership and executives. Partners across the organization to improve employee experience, attract and retain talent, and ensure rewards programs remain competitive, compliant, and cost-effective.

Processes electronic and mailed-in toll violation notices through data entry, payment processing, research, reporting, and customer follow-up. Investigates discrepancies, identifies patterns, communicates with customers and agency representatives, resolves conflicts, and maintains accurate records. The role requires strong attention to detail, organization, prioritization, basic computer proficiency, typing ability, and excellent written and verbal communication. It is a hybrid position based in Phoenix with required downtown office presence.

Manage inbound and outbound phone-based sales opportunities from initial contact through close. Qualify leads, maintain pipeline in Dynamics 365, meet sales targets, handle objections, and communicate product value. Collaborate with team, participate in training, and develop a more consultative selling approach.

Lead and scale compliance operations for fleet and driver programs, including DQF management, D&A consortium oversight, vendor and TPA management, SOP and workflow design, KPI/reporting creation, audit readiness, and continuous improvement.

Lead development of the web platform: own and prioritize the backlog, translate vision into user stories, run sprint ceremonies, collaborate with engineering, design, and QA, support roadmap execution, communicate trade-offs and risks, and drive continuous improvement in processes and product quality.

Own and prioritize the mobile product backlog and roadmap, translate business needs into user stories and acceptance criteria, collaborate with UX, engineering, and QA, lead Agile ceremonies, monitor delivery and quality, conduct UAT, gather customer feedback, and drive continuous improvement of mobile applications.

Serve as the functional Dynamics 365 Sales SME and liaison between Sales, Revenue Operations, and IT. Capture requirements, map processes, create user stories and acceptance criteria, support design/configuration, coordinate UAT, improve data quality and reporting, enable adoption through training and change management, and support integrations, releases, and ongoing production support.