Teams at PrePass, LLC

Leads PrePass tolling operations, overseeing people, processes, systems, controls, service levels, and performance. Drives operational accuracy, reconciliation, automation, continuous improvement, analytics, capacity planning, and cross-functional transformation. Builds accountable teams, develops managers, establishes KPIs and operating rhythms, manages risk, and ensures tolling services scale efficiently while maintaining customer satisfaction, financial performance, and regulatory compliance.

Engage prospective customers through inbound and outbound calls, identify needs, communicate product value, answer questions, and support account setup. Maintain accurate CRM records, conduct customer research, prepare sales activity reports, track progress, and resolve inquiries. Participate in training and team collaboration while developing product knowledge and sales skills to achieve sales goals.

Manages the company’s total rewards strategy, including compensation structures, salary budgeting, incentive plans, employee benefits, regulatory compliance, recognition programs, and wellness initiatives. Leads market benchmarking, open enrollment, vendor management, benefits reconciliation, and employee education. Measures program effectiveness and ROI, develops scalable rewards frameworks, and presents recommendations to HR leadership and executives. Partners across the organization to improve employee experience, attract and retain talent, and ensure rewards programs remain competitive, compliant, and cost-effective.