Teams at Prediktive

Design and own account, checkout, and seller platform experiences for a transactional marketplace. Translate complex auction and payment flows into simple, trustworthy UX; run usability testing; produce thorough specs; collaborate with product, engineering, legal, and contribute to the design system.

Gather and document business requirements for Salesforce implementations, create user stories and process maps, facilitate stakeholder communication and UAT, and configure/support Field Service Cloud and Certinia functionality.

Provide IT support and systems administration for a large e-commerce client: respond to tickets, manage onboarding/offboarding, administer Google Workspace and SSO, maintain VPN and certificates, triage security incidents, remediate findings from security scanners, manage vendors and hardware lifecycle, improve SOPs, and build automation to scale IT operations.