Teams at Powerschool

The Senior Customer Success Manager drives customer value realization, adoption, health, renewal readiness, and expansion enablement for SaaS customers. Responsibilities include defining success metrics, leading adoption programs and executive business reviews, forecasting risks, coordinating cross-functional teams, maintaining CRM and customer success platform data, and partnering with Sales on renewals and growth. The role manages strategic customer relationships and translates product capabilities into measurable outcomes.

Leads budgeting product strategy, roadmap planning, development, customer engagement, and business performance. Manages Product Managers and partners with Engineering, Design, Sales, Customer Success, and other teams to deliver cloud software for K-12 budgeting. Responsibilities include defining requirements, prioritizing backlogs, guiding Agile delivery, gathering customer insights, supporting launches, tracking adoption and retention, and driving product growth. Requires extensive K-12 budgeting expertise, product management experience, and people leadership.

Build, administer, secure, automate, and support enterprise identity and access management capabilities across Active Directory, Entra ID, SailPoint, privileged access, authentication, and SaaS applications. Manage identity lifecycles, RBAC, MFA, SSO, federation, application onboarding, access reviews, troubleshooting, monitoring, audits, and incident response. Develop automation with PowerShell, Bash, APIs, and scripting while partnering with security, infrastructure, compliance, HR, and business teams.