Jobs at Potter Global Technologies

Manages purchasing activities from requisition through delivery, including supplier evaluation, bidding, negotiation, cost control, inventory optimization, logistics, and order documentation. Partners with strategic sourcing and cross-functional teams to ensure quality, cost, delivery, and new product introduction objectives. Maintains supplier relationships, supports Kanban and vendor-managed inventory programs, processes engineering changes, and contributes to supply chain initiatives and departmental KPIs.

Provides day-to-day IT support across the APAC region, assisting office, remote, traveling, and field employees. Responsibilities include troubleshooting Windows, Office 365, connectivity, VPN, devices, peripherals, and collaboration tools; deploying and tracking equipment; coordinating shipments, repairs, replacements, and vendors; preparing new-hire technology; maintaining asset records; and following corporate IT, security, and configuration standards.

Provide regional IT support for employees across Middle East offices, homes, customer locations, and travel environments. Troubleshoot Windows devices, Microsoft 365 applications, connectivity, VPN, mobile devices, printers, and peripherals. Deploy and maintain equipment, coordinate shipments and repairs, manage hardware inventory, prepare new-hire technology, recover departing employees’ equipment, and deliver onboarding orientation. Support corporate IT standards while independently resolving issues and escalating when necessary.

Leads end-to-end marketing strategy for Valcom, including market segmentation, value propositions, product marketing, customer insights, go-to-market launches, demand generation, brand development, pricing, and communications. Partners with executive leadership on strategic planning, builds cross-functional alignment, manages budgets and P&L discussions, and recruits and develops a high-performing marketing team. The role is on-site in Roanoke, Virginia, with travel of up to 30%.

Leads national specification and adoption efforts for fire suppression products by building relationships with consulting engineers, architects, contractors, end users, and industry influencers. Delivers technical presentations, supports master specifications, identifies opportunities through market and project data, and partners with Sales, Product Management, Marketing, and channel partners to convert specifications into orders. Provides customer feedback, tracks CRM and specification pipelines, participates in industry events, and manages regional and national travel.

Oversee the full lifecycle of IT projects, including planning, scheduling, cross-functional coordination, risk and budget management, status reporting, testing, deployments, documentation, scope changes, vendor coordination, and project closeout. The role manages software implementation, infrastructure, cybersecurity, ERP, cloud, and digital transformation initiatives while ensuring delivery on time, within scope, and aligned with business objectives.

Provides Tier 2 technical support for hardware, software, operating systems, Microsoft 365, user accounts, network connectivity, and business applications. Diagnoses escalated issues, manages tickets and documentation, supports onsite and remote users, and escalates infrastructure or security problems. The role also maintains knowledge articles, guides Tier 1 technicians, identifies recurring issues, and assists with deployments, upgrades, IT projects, and technology rollouts in a manufacturing environment.

Own product strategy, portfolio management, lifecycle execution, pricing, profitability, and P&L performance for assigned product categories. Lead new product development from opportunity identification through commercialization, develop business cases and go-to-market plans, conduct market and competitive research, and partner cross-functionally with Engineering, Operations, Sales, Marketing, and Customer Experience to drive launches, adoption, growth, and continuous improvement.

Provides technical support for corrosion-mitigation and fire-suppression equipment used in dry and preaction sprinkler systems. Troubleshoots mechanical, pneumatic, electrical, electronic, communications, and application issues; guides installation, commissioning, maintenance, and testing; identifies parts and coordinates warranty or service needs. Documents cases in CRM, analyzes recurring issues, creates technical resources, trains customers and partners, and escalates complex or safety-related problems to internal teams.

Early-career opportunity for motivated talent to gain hands-on experience, contribute to meaningful life-safety projects, strengthen professional skills, and collaborate with experienced leaders. The role emphasizes curiosity, initiative, creativity, ownership, learning, experimentation, and teamwork while supporting Potter Global Technologies’ mission of creating safer environments worldwide.

Provide multi-channel technical support for fire alarm and sprinkler systems: diagnose and resolve hardware, software, and networking issues; guide customers through configuration, setup, testing, and maintenance; create and maintain support documentation; develop product expertise in an on-site lab; collaborate with team and handle evolving responsibilities to ensure customer satisfaction.

18-month rotational HR Development Program delivering hands-on experience across Talent Acquisition, HR business partnership, Total Rewards, employee experience, and People Analytics. Responsibilities include coordinating recruiting activities, candidate communications, onboarding, HR reporting, event coordination, workforce planning, and cross-functional HR projects while building HR knowledge and business acumen.

Manage customer accounts and collections, perform cash application across payment types, resolve disputes/short‑pays, prepare invoices/credits, maintain AR records in Epicor/Kinetic, support month‑end close and AR reporting, and collaborate cross-functionally to ensure timely billing and healthy cash flow.

Lead cross-functional product development, engineering, compliance, and launch projects for the Fire Suppression division from initiation through closeout. Define scope, schedule, budget, risks, and success criteria; maintain schedules, action and decision logs; coordinate engineering, quality, supply chain, operations, and commercial teams; manage stage-gate, certification testing, prototypes, and production readiness; communicate status, risks, and financials to stakeholders; drive corrective actions and continuous improvement.

Lead general ledger maintenance and month/quarter/year-end close; prepare and analyze financial statements and reconciliations; ensure GAAP compliance; support audits, tax inquiries, AP/AR operations, budgeting and forecasts; analyze manufacturing costs and margins; investigate discrepancies and drive finance process improvements.

Build, test, and maintain BI reports and dashboards (Tableau/SSRS/Power BI/etc.), validate data accuracy, perform ad-hoc analysis on large datasets, document reporting infrastructure, and collaborate with Operations, Supply Chain, IT, and other teams to drive data-informed decisions and continuous improvement.

Own territory sales for Valcom mass-notification solutions: develop territory strategy, build pipeline, acquire customers, grow distributor and integrator channels, influence specifications, support SLED procurement, collaborate cross-functionally, manage forecasting in Salesforce, and travel extensively to drive year-over-year revenue growth.

Lead manufacturing readiness for new products from concept to launch. Ensure DFM/DFA/DFQ, develop routings and work instructions, coordinate pilot builds and validations, design and validate processes, tooling, and fixtures, perform PFMEA and control plans, support PPAP/FAI, troubleshoot ramp-up issues, manage cost modeling and capacity planning, and train production teams.

Lead and mentor a hands‑on technical services team supporting fire alarm hardware and software. Oversee daily operations, provide advanced troubleshooting and installation support, create technical documentation and training materials, and relay field feedback to engineering for product improvement.

Drive territory revenue by owning the full sales cycle: develop territory strategy, build pipeline, acquire customers, grow channel partners, influence specifications, sell into verticals (healthcare, industrial, commercial, SLED), and support cross-functional deal execution while traveling frequently across Northern California.