Teams at Potlatch No 1 Financial Credit Union

Investigates BSA/AML alerts and suspicious activity, prepares SARs and CTRs, conducts OFAC and customer due diligence reviews, monitors compliance programs, supports audits and examinations, develops procedures, and provides BSA/AML training and guidance across the organization.

Provides member support through calls, chats, emails, and secure messages. Resolves account, transaction, digital banking, and complex service issues; verifies identities, updates CRM records, and coordinates follow-up. Identifies relevant financial products using a needs-based sales approach, meets service and quality metrics, and follows privacy, BSA, regulatory, and compliance requirements.

Provides multichannel member support through phone, email, chat, and secure messaging. Resolves digital banking and account issues, processes transactions, verifies member information, researches complex requests, and maintains CRM records. Identifies relevant financial products and submits referrals while meeting service, quality, sales, and compliance metrics. Coordinates with other departments to achieve first-call resolution and follows privacy, BSA, regulatory, and confidentiality requirements.