Jobs at Positive Development, Inc.

Manage high-volume inbound client inquiries across phone, email, web and referrals. Qualify leads, conduct outreach, collect preliminary intake data, convert qualified inquiries to active intakes, and ensure accurate CRM/EHR documentation and warm handoffs to Intake Coordinators. Monitor queue health, surface patterns and escalate urgent cases. Meet service-level expectations for response time, conversion, and data quality while working Monday–Friday 10AM–7PM CT.