Jobs at PortSwigger

Lead PortSwigger’s consolidated content and communications plan for enterprise and practitioner audiences. Establish shared editorial standards, messaging frameworks, calendars, and AI-powered content workflows. Shape technically credible launch, research, campaign, and enterprise content with internal experts and partners. Measure content performance, improve plans using evidence, and create a reusable content playbook. The role works cross-functionally through influence and is a six-month fixed-term engagement based at the Knutsford HQ.

Own PortSwigger and Burp Suite’s social media strategy and daily presence across Reddit, YouTube, LinkedIn, X, Discord, and emerging channels. Create credible content including posts, threads, short-form video, live formats, and conversations for technical audiences. Set channel goals, analyze performance, optimize formats, support researchers and advocates, manage critical interactions, coordinate with partners, and produce a six-month social media playbook.

Partner with business leaders on people strategy, organization design, leadership coaching, employee development, workforce planning, and complex employee relations. Independently manage sensitive UK ER cases, applying employment law, Acas guidance, and tribunal-process knowledge. Use people insights and feedback to recommend actions, improve processes, and anticipate workforce risks. Apply AI and automation to streamline people operations while maintaining human judgment.

Own and improve a high-volume customer support system, focusing on AI-assisted resolution, case routing, escalation, handoffs, workflows, knowledge management, and safety controls. Analyze failed cases, improve automation and answer quality, maintain CRM data and reporting, resolve ownership issues, and define customer support metrics. The role requires measurable process improvement, strong CRM configuration skills, clear documentation, sound judgment, and experience with support or revenue operations.

Owns and scales sales enablement strategy, onboarding, certification, product launch readiness, playbooks, and learning programs across the go-to-market organization. Analyzes pipeline and commercial performance data, drives adoption of Salesforce, Gong, LMS, and AI tools, and partners with sales, customer success, solutions engineering, marketing, and product leadership to improve ramp time, execution, adoption, and revenue outcomes.

Own a portfolio of technically demanding enterprise accounts, helping customers resolve integrations, stalled deployments, adoption issues, and security-product challenges. Monitor usage and support data to identify renewal risks, communicate effectively with technical and executive stakeholders, coordinate specialists, and create reusable playbooks. The role combines hands-on technical troubleshooting with account accountability across enterprise security and developer-tooling environments.

Own growth strategy and execution for a software product, identifying constraints across acquisition, activation, retention, monetization, pricing, and expansion. Lead diagnosis, experimentation, measurement, and iteration while partnering with engineering, design, data, marketing, sales, customer success, and leadership. Translate behavioral and commercial data into decisions, manage uncertainty and risk, and drive measurable business outcomes through evidence-based prioritization.