Teams at Porch Group

Handles complex homeowners property and casualty claims, including fire, water, disputed damage, investigations, appraisals, and litigation. Reviews policies, estimates, reports, photographs, and statements to determine coverage and claim payments. Adjusts reserves, negotiates resolutions, documents files, issues payment or denial letters, and coordinates with insureds, attorneys, contractors, vendors, adjusters, and other stakeholders.

Field incoming calls, texts, and emails; answer client questions; provide price quotes; sell home inspection services; schedule appointments; collect and accurately enter client details into booking software; manage correspondence across multiple channels; follow standard operating procedures; and deliver a strong customer experience while working remotely during U.S. business hours.

Leads actuarial pricing initiatives for homeowners insurance, including rating plans, indication frameworks, advanced pricing models, segmentation strategies, regulatory filings, and model governance. Mentors actuarial analysts, investigates segmentation improvements, provides strategic recommendations to leadership, and collaborates with Product, Reserving, Data Science, Underwriting, Sales, and Claims. Requires advanced Excel, SQL, Python or R, insurance pricing experience, and progress toward actuarial credentials.