Jobs at Pontosense

Own Silvie’s brand and end-to-end marketing strategy, including positioning, identity, content, social, email, creators, partnerships, affiliate marketing, launch, distribution, and go-to-market. Lead the January 2027 national launch, manage the marketing budget and calendar, understand adult-child customers, and establish a distinctive consumer brand. This leadership role has final creative authority and collaborates closely with the CEO and Growth Marketing Manager.

Lead customer support escalations, coach and quality-check BPO agents, develop support playbooks, prepare support for the Silvie product launch, and translate recurring customer issues into product and engineering improvements. The role remains hands-on with customer tickets while improving support quality, resolution speed, and consistency across Pontosense and Silvie.

Leads the finance function across Canadian and Chinese entities, owning monthly close, consolidated reporting, forecasting, FP&A, product costing, inventory planning, controls, audits, tax relationships, and investor fundraising materials. Partners directly with the CEO and leadership team, builds scalable finance processes, supports diligence, and prepares the company for growth and future finance-team leadership.

Provide compassionate, end-to-end support to families and care partners through calls, emails, and chats. Handle product setup, troubleshooting, escalations from the BPO team, help-center documentation, and customer feedback. Identify recurring issues and collaborate with product and engineering teams to improve the customer experience and resolve problems permanently.

Own and build the company’s global hardware supply chain, including forecasting, purchasing, inventory replenishment, warehousing, delivery, refurbishment, repair, and reverse logistics. Establish SOPs, dashboards, scorecards, and operating systems across factories, warehouses, and 3PL partners in multiple countries. Ensure supply continuity, improve inventory visibility, reduce delivery costs, and create a scalable refurbishment program for returned sensors.

Own onboarding and early customer success for home care agencies, ensuring setup, training, billing, shipping, adoption, and issue resolution run smoothly. Coordinate with Supply Chain, Finance, Support, Product, and Sales to help agencies go live quickly and realize value. Gather customer feedback, document processes, and improve the first months of the customer journey.

Own the B2B product used by home care organizations and partners to monitor older adults. Responsibilities include setting the roadmap, prioritizing customer and data-driven improvements, managing releases from concept through launch, coordinating software and sensor development, leading integrations, and representing partner needs internally. The role works closely with customers, engineering, sales, support, the COO, CTO, and consumer product teams in a fast-growing connected-device company.

Own Silvie’s DTC growth across SEO, AI search, paid advertising, organic social, creators, and conversion optimization. Plan and execute campaigns hands-on across Meta, Google, and emerging channels; test targeting, creative, landing pages, offers, and checkout; and manage budgets based on CAC, conversion, and channel ROI. Build repeatable acquisition channels ahead of the January 2027 launch, working closely with brand, marketing, product, and leadership.

Lead the end-to-end supply chain for connected hardware shipped to 24 countries. Own manufacturing strategy, supplier negotiations, logistics, inventory, working capital, quality, refurbishment, circularity, and planning for B2B and consumer products. Build and lead the supply chain team while partnering with commercial, engineering, finance, and manufacturing stakeholders to support rapid volume growth, reduce costs, improve supplier performance, and scale sensor refurbishment.

Supports major partners and agencies through technical onboarding, platform integrations, deployment, and ongoing account coordination. Builds and maintains API and data integrations, creates rollout documentation, troubleshoots customer issues, supports large deals, and communicates field feedback to product and engineering teams. The role is hybrid in Toronto or Waterloo, with remote flexibility, and focuses on making customer deployments stable, repeatable, and faster.